Director of Product Management, Fabric Solutions

** About Lumen*
* Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

** The Role*
* The Director of Product Management, Fabric Solutions leads the strategy, design, and lifecycle management of Lumen's Managed Network Services (MNS) portfolio, with a focus on defining the managed service frameworks that surround enterprise network offerings. This role is responsible for creating the strategy and leading the development of advanced-level managed service offerings to complement Lumen's wide array of digital products. Collaborates across Product Development, Network Engineering, Operations, Compliance, and Customer Success to build scalable, automated, and outcome-driven services that align with enterprise transformation needs and integrate seamlessly with Lumen's security and cloud portfolios.

** Location*
* + This is a remote opportunity open to candidates located anywhere in the U.S.

+ Travel reqiurement of ~20% as needed

** The Main Responsibilities*
* + Owns the strategy and roadmap for the managed services layer of Lumen's MNS portfolio, including Network-as-a-Service (NaaS) frameworks, SD-WAN and hybrid WAN managed services, Managed LAN/WAN operations, Cloud on-ramp and interconnect services, Edge-to-cloud connectivity, AI-powered network assurance and AIOps

+ Defines the service wrapper, including operational processes, SLAs, incident management models, telemetry, customer reporting, and support models.

+ Partners with Engineering to consume and integrate infrastructure capabilities but does not own physical device selection (e.g., routers, firewalls, access devices).

+ Develops onboarding workflows, lifecycle support frameworks, performance monitoring, and incident response standards to support a repeatable managed experience.

+ Builds customer-facing documentation and tools that clarify what is delivered as a service (e.g., service guides, SLA definitions, support expectations).

+ Aligns MNS with Lumen's SASE and MSS portfolios, enabling cohesive service bundles (e.g., SD-WAN + SASE) and integrated lifecycle experiences.

+ Collaborates with NOC, provisioning, and service delivery teams to ensure smooth and consistent customer implementation and support.

+ Works with Compliance and Legal to ensure service operations support applicable regulatory and security standards.

+ Owns managed service financial performance metrics such as attach rates, recurring revenue growth, churn reduction, and margin optimization.

+ Leads cross-functional initiatives to define productization standards, service handoffs, and knowledge transfer to delivery and operations teams.

+ Creates training and enablement resources for Sales, Solution Architects, and Delivery to support positioning and scaling of MNS offers

** What We Look For in a Candidate*
* + Bachelor's degree in engineering, Networking, Computer Science, or related field; MBA or advanced technical degree preferred

+ 10+ years in a leadership role in networking, telecom, or IT services with a strong background in managed service design or service delivery frameworks

+ Proven success in building or operationalizing network offerings such as SD-WAN, LAN/WAN, hybrid WAN, or cloud interconnect

+ Experience creating Network-as-a-Service models and defining service-level engagements for enterprise customers

+ Deep understanding of network management principles, ITIL-based service operations, and SLA design

+ Ability to define delivery workflows and manage service orchestration, automation, and customer experience

+ Strong collaboration skills with ability to align product, engineering, operations, and compliance teams

+ Financial acumen including pricing, cost modeling, and managed service profitability metrics

+ Effective communicator capable of articulating service value to internal…