Network Engineering Professional

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This range is provided by Radiant Systems Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$50.00/hr - $55.00/hr

Location:
Atlanta GA

Duration: 06+ Months

The purpose of the role is to act as the primary technical point of contact for a major Client customer within the Americas region. The role requires ensuring day‑to‑day communication between the customer and Client operational teams. The individual must demonstrate the ability to handle network, security, and telephony‑related topics.

• Acts as a local interface for customer zone within the global team in Paris.
• Provides in‑depth local technical knowledge to the global team to help facilitate the resolution of major incidents or performing complex changes.
• Have access to customer network devices to facilitate troubleshooting and change activities in full co‑ordination with the global team.
• Owns and drives major incidents in the zone outside of global team “core hours”, or co‑manages major incidents in the zone during “core hours”.
• Attends the daily customer zone “huddle” incident ticket reviews (if applicable). Provides technical insight and input to the incidents and service requests discussed during the meeting.
• Provides Root Cause Analysis reporting (RCA) technical input as per the agreed process and format.
• Understands the customer business, business drivers, critical sites and appropriate 3rd parties/suppliers.
• Good technical knowledge of customer technologies (LAN/WAN/IPT/IPCC/security).

• Networking:
  Routing and switching expertise with Cisco routers, Nexus and Catalyst switches, SD‑WAN.
• Wireless:
  Cisco autonomous access points and WLC‑based wireless solutions.
• Security:
  Experience with Check Point, Palo Alto, Fortinet, and Cisco ASA.
• Identity & Access Control:
  Cisco ISE.
• IP Telephony &
  
  Collaboration:
  
  Cisco UCS, CUCM, and Web Ex.

Strong troubleshooting skills with the ability to operate effectively in high‑pressure environments; excellent communication skills and strong stakeholder management capabilities.

Mid‑Senior level

Contract

Information Technology

IT Services and IT Consulting