Senior QA Analyst

Overview

OVERVIEW:

Develops and executes formal test plans to ensure the delivery of quality software applications. Is also involved in test planning, writing test cases/scripts, test case automation and execution of automated scripts.

Primary

Duties & Responsibilities

PRIMARY

DUTIES & RESPONSIBILITIES:

* Works with development, testing and production teams to develop, publish and implement software quality assurance plans.

* Reviews progress toward the plan regularly with IT leaders, technical teams and customers to make modifications as necessary.

* Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status.

* Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed.

* Monitors, evaluates, manages and executes audit and testing processes to ensure compliance.

* Coordinates and facilitates quality assurance activities across projects with project managers.

* Provides guidance and subject matter expertise to IT teams on QA methodologies and processes, educates them on their responsibilities/accountabilities for the purpose of achieving on-time and quality deliverables.

* Collects and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the business needs.

* Analyzes and identifies trends in IT performance metrics. Designs, monitors and analyzes performance metrics program for quality improvement initiatives.

* Documents all problems and assists in their resolution.

* Makes recommendations and directs improvements to the software development lifecycle process.

* Senior analysts also:

* Conduct audits and analyze findings to develop appropriate corrective action recommendations. Documents non-compliance to policies, process and standards and assists in their resolution.

* Deliver quality process training to technical staff and act as an internal quality consultant to advise or influence business or technical partners.

* Provide training on established processes and policies.

* Provide guidance and subject matter expertise to IT teams on QA methodologies and processes, educates them on their responsibilities/accountabilities for the purpose of achieving on-time and quality deliverables.

Education & Experience

EDUCATION & EXPERIENCE:

* Bachelor's Degree in Computer Science, Information System, Business Administration, or related field or equivalent experience.

* 6 years of systems development and testing experience, with at least 3 years in a focused Quality Assurance and Test Planning role.

* Knowledge of systems lifecycle development, project management, and quality management.

* Excellent interpersonal skills, positive attitude, negotiation, conflict resolution, risk management skills required

* Understanding of the requirements of Sarbanes Oxley compliance as it relates to software applications and information technology environments.

* Ability to multi-task management.

* Mature professional and team player.

* Strong written and oral communications skills.

* Must be solution oriented and a creative problem solver

* Must be process oriented

Technical Knowledge & Experience

TECHNICAL KNOWLEDGE &

EXPERIENCE:

* Minimum of 5 years of experience in QA, software testing, or related IT quality disciplines.

* Experience as a lead tester for major releases.

* Strong knowledge of system testing methodologies.

* Direct experience with automated testing tools and reporting platforms.

* Extensive experience in data analysis, verification, and statistical reporting.

* Experience with project-based methodologies.

* Knowledge of data privacy practices and laws.

* API testing experience (REST/SOAP) with tools such as Postman and Swagger.

* SQL query writing and execution, including validation of data integrity, joins, stored procedures, and backend data validation.

* Database testing experience (relational databases such as SQL Server, Oracle, MySQL).

* Performance testing experience using tools such as JMeter, Load Runner, Blaze Meter, or similar platforms.

* Preferred knowledge and use of automation tools such as Selenium, Cypress, Playwright, or similar frameworks.

* Preferred knowledge and testing experience in Salesforce and E1 CRM systems.

* Preferred knowledge and testing experience in Mule Soft integration testing, including validating API-led connectivity, data transformations, and end-to-end integration flows.

* Preferred knowledge using Anypoint Studio for Mule Soft development, testing, debugging, and integration flow validation.

Physical Requirements

PHYSICAL REQUIREMENTS:

* Typical office environment

* The position will require minimal travel