Senior Manager, Digital Product Management; Residential Technician

About Carrier

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life‑saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit  or follow Carrier on social media at @Carrier.

We are seeking a Senior Manager, Product Management to lead strategy and execution for Residential Technician Applications supporting connected HVAC systems.

This role owns product direction, roadmap, and delivery for technician‑facing digital tools used across commissioning, diagnostics, troubleshooting, and service workflows. You will manage a team of product professionals and define how connected equipment data, AI‑driven insights, and mobile‑first experiences improve technician efficiency and enable intelligent service outcomes.

This is a hands‑on product leadership role operating in a complex IoT environment spanning devices, firmware, cloud platforms, analytics, mobile applications, and Field Service Management (FSM) systems.

• Multi‑year product strategy and roadmap for Residential Technician Applications
• Backlog governance and release execution across mobile and cloud capabilities
• Technician adoption, engagement, and workflow efficiency
• Integration of connected equipment data into actionable service intelligence
• AI‑driven diagnostics and guided troubleshooting experiences
• Intelligent parts identification and workflow‑based service recommendations
• Enablement of digital service value and aftermarket growth opportunities

• Define a clear product vision aligned with connected residential systems and field service needs
• Translate strategy into disciplined roadmaps with measurable service and efficiency outcomes

• Shape digital capabilities across commissioning, diagnostics, maintenance, and repair workflows
• Integrate seamlessly with Field Service Management (FSM) systems to support job lifecycle and service execution
• Improve first‑time fix rates and reduce repeat visits through better intelligence and workflow design
• Ensure strong usability and resilience in real‑world field environments

• Leverage IoT device data, firmware telemetry, and fault codes to power intelligent service insights
• Embed AI‑driven capabilities such as anomaly detection, predictive diagnostics, and guided troubleshooting
• Ensure robust analytics instrumentation and clear performance visibility

• Define and track KPIs tied to technician activation, engagement, workflow completion, first‑time fix, and service efficiency
• Conduct technician ride‑a longs and field immersion to inform prioritization
  Use data and field insights to continuously refine and optimize the experience

• Manage and mentor Product Managers and/or Product Owners
• Establish accountability for roadmap execution and KPI delivery
• Elevate prioritization rigor and outcome ownership within the team

• Bachelor’s degree
• 10+ years of product management experience in IoT, connected equipment, field service, or technician‑facing digital platforms
• 3+ years of experience building or competing with OEM technician mobile applications or connected service tools

• Prior experience managing product professionals
• Experience integrating with Field Service Management (FSM) platforms and job lifecycle workflows
• Strong technical fluency in device‑cloud architecture, firmware telemetry, APIs, mobile platforms, and cloud services
• Experience embedding AI‑driven insights and predictive capabilities into service workflows
• Proven ability to drive measurable adoption and service…