Technical Project Manager

The Technical Project Manager (TPM) is responsible for planning, coordinating, and delivering technical projects on time, within scope, and within budget. This role serves as the bridge between internal technical teams and client stakeholders to ensure clear communication, strong execution, and high customer satisfaction.

The TPM will manage multiple concurrent projects such as infrastructure upgrades, Microsoft 365 migrations, security initiatives, onboarding/offboarding, network changes, and other managed service deliverables.

In addition to project delivery, the TPM will support pre-sales efforts for new clients and help identify adjacent service opportunities during project execution. This includes participating in discovery calls, assisting with scoping and Statements of Work (SOWs), and partnering with sales and technical leadership to ensure smooth handoffs from sales to delivery. The TPM plays a key role in driving consistent project execution while supporting client growth through proactive planning and solution alignment.

• Lead end-to-end delivery of technical projects from kickoff through closeout
• Define project scope, timeline, milestones, risks, and dependencies
• Develop and maintain project plans, schedules, and status reporting
• Ensure tasks are assigned, tracked, and completed by technical resources
• Coordinate project execution across engineering, service desk, and vendors

Serve as the primary point of contact for project communication

• Run client kickoff meetings, recurring project check-ins, and closeout meetings
• Provide clear updates on progress, risks, changes, and next steps
• Set expectations and proactively manage scope changes
• Maintain a professional, confident, and customer-first presence

• Translate business needs into technical requirements and work streams
• Partner with engineers to validate design, approach, and implementation steps
• Coordinate change windows, downtime, and user communications
• Ensure documentation is captured for support handoff and operational readiness

• Identify and elevate risks early
• Track issues to resolution and ensure accountability across teams
• Manage project changes through clear documentation and approval
• Ensure lessons learned are captured and applied to future work

• Maintain accurate project notes, documentation, and artifacts
• Track project financials (time, materials, vendor costs) where applicable
• Support internal process improvement, templates, and repeatable playbooks
• Align delivery to company standards and client SLAs

• 3+ years of project management experience in IT, MSP, or technical services
• Strong working knowledge of Microsoft 365, networking, and endpoint management
• Proven ability to manage multiple projects simultaneously
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to lead meetings, drive accountability, and manage client expectations

• MSP experience strongly preferred
• Experience with tools such as Connect Wise Manage, Autotask, Jira, , Asana, or Smartsheet
• Familiarity with Microsoft Intune, Entra , Defender, and modern security concepts
• Experience coordinating vendors (ISP, copier/printer, cabling, security systems, etc.)
• PMP, CAPM, ITIL, or similar certifications a plus

• Execution and follow-through
• Clear communication and professionalism
• Ability to simplify complex technical topics
• Strong prioritization and time management
• Calm under pressure; solution-oriented
• Team coordination and accountability

• Projects delivered on time and within scope
• Client satisfaction and clear communication
• Reduced escalations due to proactive planning
• Accurate documentation and smooth handoffs to Tech 1 and Escalation team
• Improved consistency and predictability in delivery