Application Support Engineer​/Technical Analyst

I am seeking a highly organized and detail-oriented associate to ensure the integrity and smooth operation of our data. You will serve as the trusted anchor for our operational reporting, providing the foundational insights required for effective decision-making.

• Receive, verify, and process a high volume of service tickets (200-250 tickets daily) accurately and efficiently in a timely manner.
• Accurately close service tickets ensuring the capture of revenue for all services provided.
• Analytical review of reports.
• Collaborate closely with internal departments to ensure all outstanding issues are addressed timely and resolved to set deadlines.
• Resolve discrepancies with internal departments.
• Maintain accurate and organized files.
• Respond promptly to email requests.
• Support the finance team with various administrative tasks.
• Adhere to company policies and procedures related to accounts payable.

• 3-5 years of experience.
• Exceptional attention to detail and a high degree of accuracy in data entry. Conduct data checks and validation across large datasets primarily utilizing Microsoft Excel.
• Strong willingness to learn and help this team grow. A proactive, self-motivated approach; eager to quickly acquire new skills and tools necessary for continuous improvement.
• Required proficiency in Microsoft Excel (e.g., VLOOKUP, Pivot Tables, conditional formatting); experience with data visualization tools is a plus.
• The “Queue” Mentality:
  They should have experience managing 200+ tickets/transactions per day under same-day SLAs. Someone who has “lived in a queue” and takes pride in hitting zero at the end of the day.
• Independent Judgment:
  After 2–3 weeks of training, they must be able to work with minimal supervision, detecting errors and escalating them with clear documentation.
• Calm Under Pressure:
  They need to maintain high quality even when volume doubles.
• Preferred
  
  Skills:
  
  Fluent in French, nice to have but not required.