Application Support Specialist, Lead

Why Work at Georgia State University (GSU)?

Are you ready to help transform lives through academic excellence, innovative technology, research, and strong community partnerships? Georgia State University is ranked among the Top 5 Most Innovative Universities by U.S. News & World Report (2026). As a dynamic research institution, GSU offers a collaborative and intellectually stimulating environment for staff, faculty, and students alike.

Join us in driving digital transformation in higher education and making a meaningful impact on our community. GSU’s vibrant culture, career growth opportunities, comprehensive benefits, and core values—respect, integrity, collaboration, and accountability—make it an employer of choice within the University System of Georgia.

• Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.
• A flexible work environment that supports work‑life balance.
• A knowledge‑sharing organization that collaborates with various partners.

• Opportunities for professional development and career advancement
• Access to cutting‑edge technologies
• A collaborative and creative team culture
• A strong sense of purpose and impact in our work

Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated Application Support Specialist, Lead to join our Application Solutions department. This role is responsible for software configuration, complex application troubleshooting and issue resolution, system analysis, and project facilitation.

NOTE: This role requires on‑site work. Remote or hybrid work options are not available for this position.

• Leadership: Train and guide student assistants and junior staff; assign work and support evaluations.
• Application Support: Troubleshoot application issues and user inquiries; test and debug software patches; help develop user procedures and best practices.
• Project Management: Develop project plans, coordinate team activities and resources, and provide status updates to stakeholders.
• Communication: Maintain regular communication with management, customers, and team members.
• System Configuration and Scripting: Configure systems and develop scripts to support application functionality, including testing, debugging, and documentation.
• Requirements and Systems Analysis: Analyze business processes, gather functional requirements, and define system scope and objectives; prepare detailed program specifications for development.
• Version and Configuration Control: Provide version control and configuration control for software supported by the team, as needed.

Applications must be submitted by March 26, 2026 (subject to change without notice).

Bachelor's degree and three years of related experience; or a combination of education and related experience.

• Proficiency in providing Tier 2 support for collaboration tools such as Send‑A‑File, Listserv, Adobe Sign, Power BI, SharePoint Online, Exchange Online, Microsoft 365 Global Administration, Zoom, Microsoft Teams, One Drive and other Microsoft 365 applications.
• Experience defining objectives through research and fact‑finding.

Instructional Innovation & Technology

Application Solutions

Atlanta Campus

8:30 a.m. – 5:15 p.m.

$67,000 – $72,500

Exempt

Full Time (Benefits Eligible)

03/02/26, 2:48:46 PM – 03/16/26, 11:59:00 PM

• A complete and accurate GSU application
• Resume
• Three professional references. One must be a current or former supervisor.

COMMUNITY:
Fostering a distinctive shared identity and common purpose across our multi‑campus university. IDENTITY, PLACE‑MAKING & BELONGING:
Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, and civility. TRANSFORMATION:
Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place.

Georgia State University prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status.