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Associate SOC Operations Support Analyst
Job in
Atlanta, Fulton County, Georgia, 30354, USA
Listed on 2026-03-08
Listing for:
US Tech Solutions, Inc.
Contract
position Listed on 2026-03-08
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Job Description:
Responsibilities:
- Provide first level support for mobile devices (iOS), kiosks, and operational applications
- Serve as an initial point of contact for incidents and service requests
- Troubleshoot basic device, application, and connectivity issues
- Assist with device provisioning, swaps, and lifecycle support
- Log, track, and escalate incidents following SOC processes and SLAs
- Coordinate with internal teams and external vendors for issue resolution
- Monitor operational queues and dashboards to identify trends or recurring issues
- Document resolutions and support procedures
- Support deployments, refresh activities, and operational changes
- 1–3 years of experience in technical support, SOC, NOC, or help desk roles
- Experience supporting enterprise devices or hardware
- Familiarity with iOS devices in a managed environment
- Strong customer service and communication skills
- Experience using ticketing systems (e.g., Service Now)
- Operational and technical support
- Device and hardware troubleshooting
- Incident intake and escalation
- Documentation and communication
- Time management and prioritization
- Basic knowledge of BI tools or dashboards (e.g., Power BI, Tableau, or similar)
- Experience viewing or interpreting operational dashboards or reports
- Exposure to MDM tools, operational systems, or vendor coordination
High School or equivalent
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Position Requirements
10+ Years
work experience
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