Frontline Enterprise IT Support Analyst

A leading IT service provider in Atlanta is looking for an Analyst for their Enterprise Service Desk. The successful candidate will serve as the first point of contact for all IT-related support requests, primarily via phone. Responsibilities include troubleshooting desktop, software, and network issues, maintaining documentation, and assisting clients with various IT needs. The ideal candidate holds an Associate's Degree and has 2-5 years of experience in Microsoft environments.

This role emphasizes excellent communication skills and a client-focused approach.
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