CES developer - Senior Software Engineer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location

This is a hybrid role based in Atlanta, GA or Nashville, TN.

About the job you're considering

The Capgemini team offers extensive career opportunities and provides mentoring and coaching for teammates. This role is an experienced professional with a strong background in software development.

Your role

* Design, develop, and maintain conversational experiences using Google CES, including Dialogflow CX and Playbooks

* Build and enhance virtual agent flows, intent models, entities, and fulfillment logic

* Develop and integrate Playbook-based generative flows alongside deterministic Dialogflow experiences

* Act as a liaison between business stakeholders and technical teams, ensuring clear translation of requirements

* Analyze business use cases and convert them into functional and technical specifications

* Participate in workshops and discovery sessions to understand customer journeys, pain points, and success metrics

* Support backlog grooming, story elaboration, and acceptance criteria definition

* Collaborate with integration teams to connect CES with backend systems via APIs and middleware

* Assist with troubleshooting, debugging, and performance optimization of CES solutions

* Ensure solutions align with enterprise standards for security, scalability, and maintainability

Your skills and experience

* 5 plus years of experience with Google Customer Engagement Suite (CES)

* Strong knowledge of Dialogflow CX (intents, flows, routes, fulfillment)

* Experience working with Playbooks and generative conversational patterns

* Understanding of REST APIs, JSON, and system integrations

* Familiarity with cloud-native development concepts (preferably GCP)

* Experience in contact center, IVR, or conversational AI implementations

* Exposure to agent assist, omnichannel experiences, or customer journey analytics

* Knowledge of CI/CD, testing strategies, or automation for conversational platforms

* Experience working in large-scale enterprise or consulting environments

#LI-RM1

The base compensation range for this role in the posted location is: $76,200 - $187,740.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to:
Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

* Paid time off based on employee grade (A-F), defined by policy:
Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

* Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)

* Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)

* Life and disability insurance

* Employee assistance programs

* Other benefits…