Application Support Specialist, Lead
Listed on 2026-03-07
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IT/Tech
Systems Analyst, IT Business Analyst, IT Support, Technical Support
Application Support Specialist, Lead
Georgia State University
Instructional Innovation and Technology
Application Solutions
Why Work at Georgia State University (GSU)?Are you ready to help transform lives through academic excellence, innovative technology, research, and strong community partnerships? Georgia State University is ranked among the Top 5 Most Innovative Universities by U.S. News & World Report (2026). As a dynamic research institution, GSU offers a collaborative and intellectually stimulating environment for staff, faculty, and students alike.
Join us in driving digital transformation in higher education and making a meaningful impact on our community. GSU’s vibrant culture, career growth opportunities, comprehensive benefits, and core values—respect, integrity, collaboration, and accountability—make it an employer of choice within the University System of Georgia.
What Makes GSU a Great Place to Work?- Generous benefits, including health, dental, vision, tuition assistance, and retirement plans.
- A flexible work environment that supports work‑life balance.
- A knowledge‑sharing organization that collaborates with various partners.
The IIT division is the hub for innovation, supporting learning, student success, research, and economic development. Here’s what makes IIT a great place to work:
- Opportunities for professional development and career advancement
- Access to cutting‑edge technologies
- A collaborative and creative team culture
- A strong sense of purpose and impact in our work
Georgia State University’s Instructional Innovation and Technology (IIT) division is seeking a highly skilled and motivated Application Support Specialist, Lead to join our Application Solutions department. This role is responsible for software configuration, complex application troubleshooting and issue resolution, system analysis, and project facilitation.
NOTE: This role requires on‑site work. Remote or hybrid work options are not available for this position.
Key Responsibilities LeadershipTrain and guide student assistants and junior staff; assign work and support evaluations.
Application SupportTroubleshoot application issues and user inquiries; test and debug software patches; help develop user procedures and best practices.
Project ManagementDevelop project plans, coordinate team activities and resources, and provide status updates to stakeholders.
CommunicationMaintain regular communication with management, customers, and team members.
System Configuration and ScriptingConfigure systems and develop scripts to support application functionality, including testing, debugging, and documentation.
Requirements and Systems AnalysisAnalyze business processes, gather functional requirements, and define system scope and objectives; prepare detailed program specifications for development.
Version and Configuration ControlProvide version control and configuration control for software supported by the team, as needed.
Final date to receive applications: Applications must be submitted by March 26, 2026 (subject to change without notice).
Qualifications Minimum Hiring QualificationsBachelor's degree and three years of related experience; or a combination of education and related experience.
Preferred Hiring Qualifications- Proficiency in providing Tier 2 support for collaboration tools such as Send‑A‑File, Listserv, Adobe Sign, Power BI, Sharepoint Online, Exchange Online, Microsoft 365 Global Administration, Zoom, Microsoft Teams, One Drive and other Microsoft 365 applications.
- Experience defining objectives through research and fact‑finding.
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