Customer Care Advisor

Who we are:

Geotab is a global leader in IoT and connected transportation and certified "Great Place to Work." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web‑based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace, offering hundreds of third‑party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities – ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture.

Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @Inside Geotab on Instagram. Join our talent network to learn more about job opportunities and company news.

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Customer Care Advisor who will be responsible for the ongoing care of their assigned direct customers of Geotab as their first point of contact. If you love technology, and are keen to join an industry leader – we would love to hear from you!

As a Customer Care Advisor your key area of responsibility will be the ongoing care of your assigned customers as their first point of contact. This role is highly visible, both internally and externally, working with some of the largest and most exciting fleets in the world. This account leadership includes development of new business and the associated execution plan, with the support of a cross‑functional team across Geotab.

This position will focus efforts on account growth through understanding the customer and delivering intelligent solutions to their problems, with the ultimate goal of driving customer satisfaction and revenue.

• Function as the reseller to the Direct Customers of Geotab. Be the liaison between Customers, Finance and Product to ensure our customers’ voice is being heard.
• Manage the customer relationship and help manage allocation of team resources against customer priorities.
• Create, evaluate, and implement strategic engagement plans for the growth and development of opportunities across direct customer groups.
• Devise and deploy all business development goals and objectives pertaining to the growth of Geotab’s existing customer base and additional markets around the globe.

• 5+ years experience in enterprise account management or a similar role.
• Experience in fleet management, fleet maintenance, or another automotive sector.
• Experience in telematics.
• Strong aptitude for understanding technical and business requirements.
• A well‑defined sense of diplomacy, including solid negotiation, conflict resolution, and relationship management skills.
• Excellent verbal and written communication skills, including comfort with delivering presentations and training.
• Strong project management skills; able to identify needs, develop effective solutions and manage projects through to completion.
• Analytical skills with the ability to use data to solve problems.
• Time management.
• Must stay relevant to technology and should have the flexibility to adapt to the growing technology and market demands.
• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides),…