Insights Team Manager - Tech, Media & Entertainment

Description

What We're Looking For:
As the Insights Services Manager for the Tech, Media & Entertainment vertical, you will lead the delivery of strategic insights programs for a portfolio of high-profile clients across the TME space. You will manage a team of 3-4 analysts and serve as the primary engagement lead across multiple accounts, ensuring high-quality, commercially impactful insights delivery.
This role blends client leadership, team management, and operational execution. You will be responsible for driving account success, developing your team, and ensuring scalable, high-performing delivery within your vertical.
This is a hands-on leadership role for someone who thrives in fast-paced environments and understands the evolving landscape of media intelligence, digital analytics, and brand measurement.
Meltwater offers more than employment-it's a journey towards personal and professional advancement. Immerse yourself in an atmosphere that nurtures your leadership skills, champions innovation, and empowers you to drive change across a diverse, global organization. What You'll Do:
Vertical & Account Leadership

• Own and lead the Tech, Media & Entertainment client portfolio within Insights Services.
• Serve as the primary point of contact for key client stakeholders across multiple accounts.
• Translate business objectives into structured insights programs and reporting frameworks.
• Ensure delivery excellence across dashboards, reports, executive presentations, and strategic recommendations.

Team Management & Development

• Lead and develop a team of 3-4 analysts.
• Provide structured coaching, performance feedback, and development planning.
• Ensure workload prioritization and resourcing across accounts within the vertical.
• Foster accountability, quality standards, and consistent delivery practices.

Operational & Commercial Ownership

• Oversee account timelines, scope adherence, and delivery milestones.
• Monitor project health, utilization, and margin performance within your vertical.
• Partner with Sales, Client Success, and Product to ensure alignment and scalable solutions.
• Escalate risks early and proactively remove blockers impacting delivery.

Methodology & Quality

• Ensure consistent application of research methodologies and media measurement frameworks.
• Maintain high standards for storytelling, visualization, and strategic clarity.
• Contribute to SOP refinement and knowledge sharing within Insights Services.

What You'll Bring

• Bachelor's degree in PR, Communications, Market Research, Business, or a related field; advanced degree preferred.
• 4+ years of experience in insights, media analytics, market research, or related fields, with 1-3 years of people management experience.
• Proven track record in managing large-scale, multi-stakeholder insights programs with measurable business impact.
• Expertise in research methodologies, media measurement KPIs, and translating complex data into actionable strategic recommendations.
• Experience in Tech, Media, or Entertainment industries preferred.
• Commercial awareness, including scope management and margin sensitivity.
• Demonstrated success in leading and developing high-performing teams.
• Exceptional executive presence with the ability to influence senior stakeholders internally and externally.
• Business-level fluency in English (additional languages a plus).

What We Offer:

• Enjoy flexible paid time off that allows you to have an enhanced work-life balance.
• Excellent medical, dental, and vision options
• 401(k) matching, life insurance, commuter benefits, and parental leave plans
• Complimentary Calm App subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

• Base Salary of $115,000 - $132,000 USD per year + 10% annual bonus paid in quarterly installments [subject to the terms of the applicable bonus plan] Total compensation range for this position: $126,500 - $145,200 USD per year.

Our Story At Meltwater, we believe that when you have the right people in the right environment, great things happen. Our best-in-class technology empowers our 27,000 customers around
the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers. Our award-winning global culture drives everything we do and creates
an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along
the way. We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers. We're proud of our diverse team of 2,200+ employees in 50 locations across
25 countries around the world. No matter where…