Manager, Financial Systems - Order to Cash

The Manager, Financial Systems – Order to Cash (OTC) is accountable for the stability, accuracy, and continuous improvement of Franchise (OTCF) and Company‑Owned (OTCC) revenue systems, including Oracle Fusion Cloud Financials modules and the custom Sales Reporting Portal (SRP) and Sales Engine Audit Reconciliation (SEAR) applications. This role oversees a team of analysts based in Atlanta and Hyderabad, India performing day‑day operational maintenance and support, leading the cross‑functional OTC systems roadmap, and governing controls and data flows end‑to‑end.

The Manager partners closely with Financial Systems, Accounting, Enterprise Applications (EA – Inspire’s IT department that provides technical support for Financial Systems), Financial Services, Unified Data Platform (UDP) Support, Restaurant Technology, and other business and technology stakeholders to ensure complete & accurate interfaces, timely operational support, and continuous improvement across the OTC landscape. This is an exciting opportunity to work with industry‑leading finance technology and contribute to the financial success of some of the world’s most recognizable restaurant brands, including Arby’s, Buffalo Wild Wings, Sonic Drive‑In, Dunkin’, Baskin Robbins, and Jimmy John’s.

• Oversee ongoing configuration maintenance activities for OTC systems – e.g. customer maintenance, transaction types, receipt methods, banking, rate tables, account mappings, business rules, store assignments, data categories, etc.
• Own the Completeness & Accuracy (C&A) validation schedule for all inbound and outbound interfaces for Inspire’s OTC ecosystem.
• Coordinate across the business, EA, Financial Services, UDP, and Restaurant Technology teams to triage and resolve interface errors, ensuring timely root cause analysis and permanent fixes.
• Ensure creation and maintenance of Standard Operating Procedures (SOPs) for recurring maintenance and support activities owned by the Financial Systems – OTC team.
• Support UAT/regression testing for bug fixes, enhancements, and quarterly Oracle updates; sign off on production readiness and support change management and deployment processes.
• Provide escalation support for franchisees and business users and ensure SLAs are met.

• Align business and technology objectives and own the OTC systems roadmap spanning Oracle OTC modules, SRP, and SEAR.
• Prioritize and drive enhancements through intake and support estimating, requirements gathering/design, testing, deployment, and post go‑live stabilization.
• Champion automation (e.g., reconciliation, monitoring, process optimization) and data quality improvements.

• Communicate impacts of system changes/releases; coordinate blackout windows and cutovers with stakeholders.
• Represent the OTC function in audits and control reviews; provide evidence and remediation updates.

• Lead, mentor, and develop a high performing team of 3‑4 analysts based in Atlanta and Hyderabad, India; set priorities, allocate workload, and provide coaching and career development.
• Serve as primary OTC liaison across Financial Systems, Enterprise Applications, Financial Services, UDP, Restaurant Technology, and Business stakeholders.
• Provide executive level updates on risk, control posture, incidents, and roadmap progress.

• 5+ years of relevant professional experience with progressive responsibilities.
• Bachelor’s degree in Management & Information Systems or Computer Science, Accounting, Finance, or related field.
• Experience in a people leadership role managing analysts/administrators in Financial Systems or ERP.
• 5+ years working with Oracle Fusion Cloud Financials OTC modules and OTC business processes, or strong industry‑relevant experience with other leading OTC platforms.
• Demonstrated success working with large, complex data sets – advanced skills with Excel, Power Query, Power BI, SQL, etc.
• Experience delivering effective finance systems solutions, including process, technology, and organizational considerations.
• Ability to translate a technical/system challenge…