Manager, Client Service
Job in
Atlanta, Fulton County, Georgia, 30331, USA
Listed on 2026-03-04
Listing for:
Kantar
Full Time
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
Business Systems/ Tech Analyst, Data Science Manager, Data Analyst
Job Description & How to Apply Below
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Job Details
Job Location: Full Time - (Hybrid) Atlanta, NY, Norwalk, Boston
Primary Objective
Drive impactful and profitable delivery for a major Kantar client, AT&T, by managing daily client communication, ensuring high quality outputs, and partnering with internal teams to deliver exceptional insights that guide client decisions.
Key Responsibilities
Client & Account Management
- Serve as a day to day contact on AT&T programs, managing communications, expectations, timelines, and deliverables.
- Build trusted relationships by demonstrating reliability, clarity, and a deep understanding of client goals.
- Translate client questions into clear research needs, connecting them back to business challenges and Brand Performance frameworks.
- Support Directors in strategic conversations, contributing early thinking, hypotheses, and storytelling direction.
- Manage end to end delivery for recurring or moderately complex studies (e.g., brand tracking, imagery, segmentation linked KPIs, funnels, equity diagnostics).
- Ensure timelines, scope, and quality standards are met across each project phase-from design to reporting.
- Partner with GDC PM teams, analytics, charting, and operations to coordinate study execution efficiently.
- Perform high quality checks on questionnaires, data, and deliverables; escalate risks early and propose solutions.
- Lead the first rounds of report drafting and insight generation, synthesizing data into clear, actionable narratives.
- Build compelling presentations and reporting materials, weaving together data, brand frameworks, and client context.
- Identify meaningful patterns and thematic insights that answer client business questions.
- Participate in client readouts, contributing sections of the story or leading portions as appropriate.
- Support accurate scoping by informing Directors of risks, complexities, or scope changes.
- Help ensure profitable delivery by tracking hours, anticipating overages, and partnering on mitigation plans.
- Contribute to proposal development with input on methodology, timelines, and draft scopes.
- Coach junior team members (Associates, Senior Associates) on analysis, story development, operations, and Kantar ways of working.
- Foster a collaborative, positive, calm, and solutions oriented team culture.
- Engage with cross solution partners (Creative, Analytics, Media, CX) to identify opportunities for integrated delivery when relevant.
- 3-5 years of experience in brand research, consumer insights, analytics, or related disciplines.
- Strong understanding of quantitative brand measurement (brand equity, funnels, category drivers, segmentation, competitive dynamics).
- Ability to manage multiple work streams and deadlines simultaneously.
- Strong written and verbal communication, with emerging skills in insight articulation and client storytelling.
- Comfort with data interpretation; strong attention to detail; ability to synthesize large data sets.
- Skilled in PowerPoint and Excel; familiarity with BI tools (Power
BI, Tableau) is a plus. - Bachelor's degree in Marketing, Psychology, Business, Social Science, or related field preferred.
- Connect to Win: Collaborates effectively, builds trust with teammates and clients, and contributes to a positive team dynamic.
- Builds Great Teams: Coaches juniors thoughtfully, shares process knowledge, and role models high quality standards.
- Leads with Impact: Demonstrates ownership over work streams, brings proactive solutions, and strengthens client confidence.
- Solves Problems Decisively: Anticipates risks early, recommends actions, and balances speed with accuracy.
- Owns Commercial Success: Helps maintain margin discipline, understands scoping basics, and escalates commercial risks appropriately.
- Drives Lasting Change: Continuously seeks smarter, faster ways of working and adapts well…
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