IT Support Specialist

Join a Team That Powers a City

The City of Sandy Springs is seeking a highly motivated, Full-Time, IT Support Specialist who thrives on solving problems, supporting others, and ensuring technology runs seamlessly. This role is more than a help desk position - it is an opportunity to directly support the operations of City Hall, public safety departments, and the employees who serve our community every day.

If you are a technically skilled professional who enjoys hands-on troubleshooting, delivering excellent customer service, and contributing to meaningful IT projects, we want to hear from you.

What You'll Do

As our IT Support Specialist, you will serve as frontline technical support for City staff, ensuring reliable access to essential systems and services.

Key Responsibilities

• Provide onsite and remote technical support for hardware, software, networking, and mobile devices
• Deploy, configure, and maintain PCs, laptops, and peripherals
• Troubleshoot Windows systems and support Microsoft 365, with emphasis on Outlook and Microsoft Teams
• Support mobile device setup and troubleshooting
• Maintain network connectivity and diagnose equipment issues
• Manage and document service requests through a ticketing system
• Deliver courteous, timely, and effective customer service
• Provide end-user training as needed
• Participate in rotating on-call coverage during non-business hours
• Assist with new technology deployments and IT projects
• Support critical systems for public safety departments

What You Bring

Minimum Qualifications

• Associate's degree in a related field
• Two (2) years of relevant IT support experience (or equivalent combination of education and experience)
• Ability to pass Police Department background check and fingerprinting prior to employment
• Valid Georgia driver's license

Preferred Qualifications

• CompTIA A+, Network+, Security+, Cloud+, or comparable certification
• Demonstrated leadership ability, integrity, flexibility, and initiative

Technical Expertise

You'll be successful in this role if you have:

• Working knowledge of TCP/IP, DNS, DHCP, and basic networking principles
• Strong proficiency with Microsoft 365 (especially Outlook and Microsoft Teams)
• Experience supporting Windows desktops and laptops
• Experience with macOS in a managed enterprise environment (a plus)
• Familiarity with Microsoft Teams Phone systems and office equipment
• Experience using service ticketing systems
• Strong written and verbal communication skills

The Ideal Candidate

You are:

• A clear communicator who can translate technical issues into understandable solutions
• Organized and detail-oriented in documenting incidents and resolutions
• Comfortable working independently and exercising sound judgment
• Calm and decisive in critical or unexpected situations
• Service-focused and committed to supporting a team environment

Work Environment & Physical Requirements

• Light physical activity (lifting up to 20 pounds)
• Extended time at a keyboard or workstation
• Regular performance of duties in standard office environments

Perks & Benefits

• Two competitive medical plan options for you and your family, along with dental and vision coverage
• 10 paid holidays per year, plus 1 floating holiday
• Accrued paid vacation and sick leave
• City-paid life and AD&D insurance, short-term disability, and long-term disability
• A City-paid Employee Assistance Program (EAP)
• A robust retirement savings program: the City contributes 12% of your base salary to a 401(a) plan and matches up to 5% of your contributions to a 457(b) plan
• Tuition reimbursement up to $5,250 per year after one year of service toward a relevant degree
• Identity Theft Insurance
• Access to an on-site gym

About Sandy Springs

Sandy Springs is Georgia's sixth-largest city, with nearly 110,000 residents and a thriving business community. Known for its small-town charm, strong public safety, and exceptional quality of life, Sandy Springs consistently ranks among the best places to raise a family. As Georgia's most diverse city, it offers top-rated schools, world-class healthcare, miles of parks and riverfront recreation, and a vibrant dining and retail scene - all just minutes from the heart of metro Atlanta.

The City of Sandy Springs is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, reasonable accommodations will be provided to qualified individuals with disabilities. We encourage both prospective and current employees to discuss accommodation needs with the City.
Monday - Friday, 8:00AM - 5:00PM;
Rotating On-Call can be non-standard hours.