Mobile Support Lead

Hello

Greetings!!!

This is Sakshi from Jconnect INC
. Below is the requirement with my client. Please let me know if you are available for this role.

Title:
Mobile Support Lead

Location :
Atlanta, GA

Duration:
Fulltime

JOB DESCRIPTION
:

• Mobile Support Lead role provides technical leadership to 24x7 L1.5/L2/L3 support for mobile applications (iOS and Android) team and associated channel proxies across global geographies. The candidate will require hands-on technical expertise in mobile platforms, capable of leading complex troubleshooting, driving production incident resolution, and collaborating with cross-functional teams and leadership.

Key Responsibilities

• Technical Leadership:
  Act as the primary escalation point for mobile application issues, guiding the team through complex troubleshooting and root cause analysis.
• Incident Management:
  Lead production outages and critical issues on bridges, ensuring timely resolution and clear communication with stakeholders.
• Cross-Functional Collaboration:
  
  Work closely with mobile business owners, development leaders, and product teams on roadmap initiatives and L3 enhancements.
• Observability & Proactive Monitoring:
  Partner with observability teams to enhance monitoring capabilities and enable proactive issue detection.
• Continuous Improvement:
  Contribute to functional roadmap improvements and drive operational excellence within the support team.

Required Skills & Qualifications

Technical Expertise:

• Strong hands-on experience with iOS and/or Android application architecture, APIs, and troubleshooting.
• Familiarity with channel proxies, backend integrations, and mobile release processes.
• Incident & Problem Management:
  Proven ability to lead high-severity incidents and coordinate resolution across multiple teams.
• Collaboration & Communication:
  Excellent stakeholder management and ability to communicate effectively with technical and business teams.
• Tools & Technologies:
• Mobile debugging tools (Xcode, Android Studio, Charles Proxy, etc.)
• Observability platforms (e.g., App Dynamics, Datadog etc...)
• Familiarity with CI/CD pipelines and mobile deployment processes.
• Experience:
• 7+ years in mobile application support or development.
• Prior experience in production support (L2/L3) for global applications.

Preferred Qualifications

• Exposure to cloud platforms (AWS, etc.) and API gateway technologies.
• Knowledge of incident management frameworks (ITIL), Service Now etc.

If you are interested, please send me your updated resume ASAP with below details:

Full Name:

Current Location/Zip:

Contact Number:

E-Mail :

Alternate Email :

Visa/Work Permit Status:

Current Rate/Salary:

Expected Base Salary:

Notice Period/Availability to Start:

Skype :

Willingness to relocate to job location:

Any Relocation Concern (family/house/weather):

Current/Previous Employer Name:

Preferred Interview timings (Specify Time zone):

Any other job opportunity in process & at which stage:

Overall Experience

Summary:

Linked In URL:

Looking forward for your response..

Thanks and Regards,

Sakshi Tripathi

Jconnect Infotech Inc.

168 Barclay Center Ste. 347,

Cherry Hill, NJ 08034

Email:

Linked In :

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