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Support Operations Analyst IV; Partner Analytics & Ecosystem Dashboarding
Job in
Atlanta, Fulton County, Georgia, 30308, USA
Listed on 2026-03-03
Listing for:
Pyramid Consulting, Inc
Full Time
position Listed on 2026-03-03
Job specializations:
-
IT/Tech
Data Analyst, Business Systems/ Tech Analyst
Job Description & How to Apply Below
Duties:
Support Operations Analyst IV
Partner Analytics & Ecosystem Dashboarding
The Control Tower:
Visibility for the Indirect Channel.
The Gap: The Partner ecosystem is often data-messy. Without Data Science to clean and normalize partner data, we risk flying blind on channel performance, certification compliance, and territory "white space." The Solution: A dedicated analyst to maintain the "Single Pane of Glass" for the Channel Chief.
Key Responsibilities:
- Ecosystem Health:
- Performance Tracking: Monitor partner commitments vs. actuals (Deal Reg, Revenue, Training).
- Data Hygiene: Regularly audit the PRM (Partner Relationship Management) system to remove duplicate partner records and normalize data.
- Strategic Visualization:
- Dashboard Ownership: Build and maintain Tableau/Power
BI/Salesforce dashboards that replace previous ad-hoc Data Science reports. - White Space Analysis: Map current partner coverage against target TAM (Total Addressable Market) to identify regions needing recruitment.
- Dashboard Ownership: Build and maintain Tableau/Power
- Forecasting Support:
- Assist Channel Leadership in rolling up the weekly partner forecast, identifying "stalled" deals that need intervention.
Success Metrics (KPIs):
- Report Uptime: Dashboards are current and available 24/7 for leadership.
- Partner Compliance: % of active partners with up-to-date certifications.
- Forecasting Accuracy: Reduction in "surprise" slips in the channel pipeline.
- 5-7 years of relevant experience in sales operations, revenue operations, or sales support, focused on strategic and operational impact.
- 2-3 years of experience working with customer-facing teams, especially Inbound and SDR.
- Experience leading complex projects/programs or organizational change.
- Strong analytical and problem-solving skills (simplifying complex problems and developing data-backed solutions).
- Strong business acumen and creativity.
- Strong SQL knowledge and expertise.
- Excellent communication and presentation skills.
- Strong interpersonal skills and ability to influence stakeholders
.Bachelor's or Graduate degree (business, analytics) or equivalent work experience
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