Associate SOC Operations Support Analyst - Information Technology - Analysts

Associate SOC Operations Support Analyst - Information Technology

Job  Atlanta , Georgia Job Type: Contract Added - 02/26/26

Innova Solutions has a client that is immediately hiring for an Associate SOC Operations Support Analyst
.

Position type: Full‑time - Contract
Duration: 9 months
Location: Atlanta, GA

As an Associate SOC Operations Support Analyst, you will:

• Provide first level support for mobile devices (iOS), kiosks, and operational applications
• Serve as an initial point of contact for incidents and service requests
• Troubleshoot basic device, application, and connectivity issues
• Assist with device provisioning, swaps, and lifecycle support
• Log, track, and escape incidents following SOC processes and SLAs
• Coordinate with internal teams and external vendors for issue resolution
• Monitor operational queues and dashboards to identify trends or recurring issues
• Document resolutions and support procedures
• Support deployments, refresh activities, and operational changes

The ideal candidate will have:

• 1–3 years of experience in technical support, SOC, NOC, or help desk roles
• Experience supporting enterprise devices or hardware
• Familiarity with iOS devices in a managed environment
• Strong customer service and communication skills
• Experience using ticketing systems (e.g., Service Now)

Preferred Skills &

Qualifications:

• Basic knowledge of BI tools or dashboards (e.g., Power BI, Tableau, or similar)
• Experience viewing or interpreting operational dashboards or reports
• Exposure to MDM tools, operational systems, or vendor coordination

Qualified candidates should APPLY NOW for immediate consideration!
This position is only open to applicants who can be engaged on a W‑2 basis.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.

Thank you!
Soni Kumari

So

PAY RANGE AND BENEFITS:

Pay Range*: $25 - $32 per hour.

* Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits (based on eligibility) that include the following:
Medical & pharmacy coverage, Dental/vision insurance, 401(k), HSA and FSA, Life Insurance, Pet Insurance, Short‑term and Long‑term Disability, Accident & Critical illness coverage, Pre‑paid legal &  protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America’s Best Employers for New Grads by Forbes (2024)
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024‑2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & Hire Genics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website:

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at  and earn $250‑$1,000 per referral.

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment…