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Problem Manager
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-03-02
Listing for:
Pomeroy
Full Time
position Listed on 2026-03-02
Job specializations:
-
IT/Tech
IT Consultant, IT Support
Job Description & How to Apply Below
Description
- Track and manage problem records and root cause analyses from Service Lines.
- Appropriate dissemination of technical and business impact after major incidents to DXC Account Team and CRH Client Team
- Escalation of problem resolution issues to DXC Problem Management Team
- Communication of problem action items to DXC Problem Management Team, to the client account team or third-party vendors.
- Liaise with other Service Management teams for support in delivering Problem Management, including:
Change, Configuration, Knowledge, Release and Incident Management. - Use problem metrics reports provided by the Problem Management Team and track to completion including action items
- Own and communicate Problem Management processes to DXC Problem Management Team
- University or college degree in Computer Science, IT, IS, or equivalent academic or on the job experience.
- Minimum 3 years IT industry experience with at least 2 years of relevant industry experience
- ITIL Problem Management-Experienced level
- Service Now, Microsoft Office Suite
- ITIL V3/V4 Foundation Certification
- Kepner Tregoe experience is a nice to have
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