Technical Documentation and Change Management Specialist - GABest

Technical Documentation & Change Management Specialist – GABest

Location:

USO-Information Tech Services, Athens, Georgia (2500 Daniels Bridge Road). This is a regular, full‑time, permanent position requiring on‑site attendance Monday through Friday; remote work is not offered.

Applicants must reside in Georgia or be willing to relocate. This position does not offer visa sponsorship or support visa transfers. Applicants must be legally authorized to work in the United States.

The University System of Georgia (USG) is comprised of 25 higher education institutions and the University System Office (USO). Our Information Technology Services division is located in Athens. The position reports to the ITS office.

This is a professional-level Communications Professional position responsible for planning, developing, and delivering clear, consistent, and audience‑focused communications that support high‑impact, system‑wide academic services initiatives. The role focuses on documenting organizational change, business processes, and adoption efforts for student information systems and related enterprise applications.

Maintain a consistent, high‑quality, customer‑focused approach when developing and supporting communications for internal and external audiences. Communicate respectfully, clearly, and professionally with stakeholders at all levels of the organization. Proactively anticipate questions, concerns, and information gaps and address them through effective communication. Stay current on trends and best practices in communications, higher education, and information technology through professional development opportunities.

Requires strong interpersonal communication skills with the ability to present information clearly and respond effectively to questions from diverse audiences. Requires ability to advise, influence, negotiate, and collaborate across teams with competing priorities. Requires excellent written communication skills, including report writing, business correspondence, and instructional content development. Requires knowledge of technical and professional communication principles, editing, quality assurance, accessibility standards, and multi‑channel dissemination.

• Develop and implement comprehensive communications strategies and plans to support system implementations, enhancements, and organizational transitions.
• Serve as a communications advisor to project teams by recommending messaging approaches, channels, timing, and audience segmentation.
• Ensure consistent, accurate, and timely messaging across multiple platforms and stakeholder groups.
• Translate complex technical concepts, system functionality, and business process changes into clear, user‑focused communications.
• Develop, edit, and publish a wide range of communications and training materials, including quick reference guides, FAQs, presentations, web content, job aids, and instructional documentation.
• Collaborate with subject matter experts, business analysts, and technology teams to produce high‑quality written and visual materials.
• Support the design and development of training curricula and learning resources that reinforce key messages and promote adoption.
• Apply best practices in grammar, style, accessibility, instructional design, and information architecture.
• Partner with project management and functional teams to align communications activities with project milestones and timelines.
• Support organizational readiness and adoption by reinforcing key messages and providing clarity around impacts, benefits, and expectations.
• Coordinate communications activities across multiple groups and committees as needed.
• Identify communication and training needs through stakeholder engagement, surveys, interviews, and collaboration with functional teams.
• Define and track communication effectiveness metrics, gather feedback, and assess engagement and adoption trends.
• Analyze data and reports to evaluate the quality and effectiveness of communication and training efforts.
• Recommend improvements based on performance data, stakeholder feedback, and industry best practices.
• Maintain…