Advisory Solution Consultant - CRM; MFG South East

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

* What you get to do in this role:*

• The Specialist Solution Consultant is a technical & business consultantwiththe advanced ability todevelop, position andprovideindustry and product specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as the technical, industry and domain expertof a client-facing sales teamthat pursues customers and prospects across one or multiple industry markets

• Lead discovery workshops to determine customers' challenges and give persona and value-based product demonstrations to align our solution with customer needs

• Develop client partner relationships

• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement

• Provide feedback to product management to influence the product roadmap and strategy in support of your customers and changing market dynamics

• Shareand learnbest practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team

• Stay current on competitive analysis and market differentiation

• Support marketing events including executive briefings, conferences, user groups, and trade shows

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

• 7+ years of pre-sales solution consultingor sales engineering experience in Enterprise Applications

• Industry experience in Manufacturing, Technology, or Telco desirable

• Proficiency with the Service Now platform or technical expertise with other enterprise cloud software solutions

• Experience working collaboratively with product management, product marketing, partners,and professional services

• Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence

• Travel,as necessary

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

For positions in this location, we offer a base pay of $146,625 to $241,950, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work. Learn more here () .

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal…