Desktop Support Technician

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we’re looking for passionate people to join our mission. If you’re ready to help the world’s best companies optimize their digital applications, we invite you to explore a career with us!

New Relic is seeking a highly motivated individual to join our IT Support team! This role incorporates Tier 1 and Tier 2 technical support, ranging from password resets to systems administration. In addition to day‑to‑day work, you will have opportunities to spearhead projects, learn new platforms, and collaborate with cross‑functional teams.

We are looking for a creative problem solver with a strong work ethic. We expect our technicians to provide intuitive tech support, ask the right questions, and be empathetic to our end users. To succeed in this role, you must be self‑driven and passionate about learning. We value a strong team dynamic and encourage both independent and collaborative working styles.

If you’re interested in a new challenge in our fast‑paced corporate environment, we welcome you to apply!

In this role, you will provide front‑end and back‑end support in a primarily Mac environment. This is a mainly office‑based role, meaning you will work out of our Atlanta office a minimum of three days per week (Mon/Tue/Wed). You will also provide remote support to New Relic employees globally. Day‑to‑day responsibilities include the following:

• Respond to internal support inquiries in person, via Slack, and email
• Configure and set up IT hardware, including laptops, printers, and peripherals
• Technology enablement service and training
• Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications
• Maintain accurate inventory of hardware assets
• Provide high‑level service and support using the JSM ticketing system
• Collaborate with external partners like Security and Facilities
• Participate in a global emergency on‑call rotation

• 5+ years of experience supporting Mac hardware
• Deep expertise with SaaS applications (e.g., Google Workspace, Okta, Zoom, Slack, JSM)
• Familiarity with generative copilot platforms (Moveworks)
• Network knowledge and troubleshooting
• Familiarity with JAMF Pro
• Exceptional leadership abilities, a high level of technical expertise, and excellent English communication skills
• Strong soft skills (e.g., critical thinking, creative problem solving, leadership)
• Demonstrate empathy and a desire to provide a first‑class end‑user experience
• Exhibit passion and motivation for new technology and learning
• Demonstrate ability to work both independently and as a member of a team

• Apple Certified Support Professional (ACSP) certification
• Google Workspace certification (Good to have)
• ITIL Certificate (Good to have)
• Google IT Support Professional certification
• Comfortable using a command line

Please note that visa sponsorship is not available for this position.

$36 – $44 USD

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, 11 paid holidays, volunteer time off, paid time‑off, and other competitive benefits designed to improve the lives of our employees.

We foster a diverse, welcoming, and inclusive environment. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate the different backgrounds and abilities of our team and recognize the unique paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be.

We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. A criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.