Senior Salesforce admin

Must have:

• Bachelors degree in a relevant discipline or equivalent combination of education and experience
• 4 years of experience in a related field or alternative combinations (e.g., masters degree with 2 years, Ph.D. with 1 year, or 16 years of total experience)
• Minimum of 3 years hands-on experience as a Salesforce Administrator with Service Cloud
• At least 1 year of Field Service Administrator experience
• Proven experience in managing high-scale Salesforce implementations for crucial business functions
• Certified Salesforce Administrator
• Basic understanding of Salesforce development features like Apex and Lightning Web Components
• Excellent communication skills adaptable to different technical and business audiences
• Experience working in an agile delivery environment
• Knowledge of change management and governance principles

Responsibilities:

• Ensure the functionality, scalability, and stability of our essential platform for users and clients
• Apply strategic insights and analytical skills to enhance Salesforce solutions
• Support our agile framework to deliver regular, incremental business value focused on user experience
• Serve as a trusted advisor to key business and technical stakeholders regarding business needs and platform strategies
• Conduct proactive platform maintenance, including security assessments, release updates, and system health checks
• Maintain high data integrity by implementing rules and automation for Salesforce records, retention policies, and storage limits
• Address production issues by troubleshooting, resolving, and communicating updates effectively to users
• Develop and enforce business and technical governance policies and procedures
• Collaborate across agile teams and work alongside developers to customize Salesforce using low/no-code methods (e.g., flows, layouts, dashboards)
• Contribute to a Business Continuity Plan and establish technical measures such as backup/restore strategies and monitor system logs
• Create and work with the BI team on operational reports, dashboards, and analytics
• Manage user licenses, including setup/deactivation, roles, profiles, and permissions
• Oversee sandbox management and licensing
• Identify and address underutilized or unused platform features
• Configure and maintain integrations with internal or third-party applications
• Develop automation scripts as necessary
• Produce technical documentation
• Assist stakeholders and users in resolving production incidents or participating in organization-wide incident response
• Implement and manage AI-driven monitoring and automation systems
• Validate AI-generated alerts and recommendations concerning the infrastructure
• Design automated workflows for routine system administration tasks
• Ensure AI systems function within security and compliance guidelines
• Lead organization-wide initiatives for AI infrastructure automation
• Establish standards and best practices for enhanced AI systems administration

Company:

We are excited to announce that we are seeking a Senior Salesforce Administrator to play a crucial role in developing a cutting-edge platform that enhances our customer service capabilities. In this position, you will contribute to shaping our product roadmap and deliver solutions that cater to the requirements of our users and clients. Our company values user experience highly, and as such, we are looking for someone who enjoys engaging with users, managing support tickets, assisting with training, and promoting user adoption.

You will collaborate closely with product teams, stakeholders, and a diverse group of technical and business individuals, providing an opportunity to make a significant impact on our companys growth. This role offers a flexible benefits package, including unlimited vacation, paid wellness hours, and additional support for various personal and professional needs.