Technology Consultant

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Service Now is seeking a Partner Technical Advisor for Technology Partners to serve as the primary strategic and technical interface across our Technology Partner ecosystem, spanning three distinct partner types:
Technology Partners and Builders (ISVs), Strategic Technology Partnerships, and Hyperscalers. This role sits at the intersection of partner technical enablement, joint solution development, platform co‑innovation, and pre‑sales excellence.

You will work across the full spectrum of technology partnerships — from guiding ISVs building differentiated applications on the Now Platform, to driving joint reference architectures and integration strategies with strategic technology partners as well as cloud providers.

This role requires the versatility to adapt engagement models across partner types: deep platform architecture and Store certification expertise for ISVs, integration strategy and joint solution positioning for strategic tech partnerships, and cloud infrastructure alignment and marketplace orchestration for hyperscalers. Across all three, the common thread is translating Service Now’s AI platform capabilities into differentiated, commercially viable partner solutions that drive customer outcomes.

As a Partner Technical Advisor — Technology Partners, you will own the technical advisory relationship across assigned technology partners — from initial engagement and architecture through co‑innovation, validation, and scaled commercialization. You will tailor your approach to three distinct partnership models:

• Architect, validate, and co‑develop joint integration patterns, reference architectures, and solution blueprints with strategic technology partners — covering bidirectional data flows, workflow orchestration, and AI interoperability across enterprise use cases.

• Lead technical discovery, joint solutioning, and roadmap alignment sessions with partner engineering and product teams to identify integration opportunities, whitespace, and co‑innovation potential.

• Support joint GTM motions through technical validation, competitive positioning, and solution demonstrations that showcase integrated capabilities to end customers.

• Develop cloud‑native reference architectures, deployment patterns, and technical guidance (AI separation, Workflow Data Fabric, cost controls, data residency/security) for hyperscaler‑hosted deployments across AWS, Google Cloud, and Azure.

• Position and enable Service Now’s AI platform as complementary to hyperscaler AI services (Bedrock, Azure OpenAI, Vertex AI) through joint workshops, innovation labs, and partner education.

• Support marketplace listing strategies and co‑sell programs to ensure effective positioning of Service Now solutions within hyperscaler ecosystems.

• Enable partners to embed and leverage AI capabilities (AI Agents, workflows, intelligent automation) while ensuring understanding of AI governance, responsible AI practices, and compliance requirements.

• Represent partner needs to product and engineering teams, and track innovation trends and competitive landscape to influence roadmap priorities and Technology Partner program evolution.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.

• 8+ years in technical…