Manager, IAM; Provider Provisioning

Benefits

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship, development, and leadership programs
• And more

Be inspired. Be rewarded. Belong. At Emory Healthcare.

Open to individuals that reside or will relocate to Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia and Wisconsin.

The Manager of Identity and Access Management for Provider Provisioning oversees IAM service delivery, incident response, access governance, and employee management for the IAM team. This position sets service objectives, ensures timely provisioning and deprovisioning, leads RCA and escalation handling, and partners with Internal Audit and IT leadership to maintain secure and compliant identity operations. The IAM Manager supports major organizational initiatives involving identity changes, drives process improvement, and ensures efficient and reliable IAM services across the enterprise.

• Set IAM service delivery objectives aligned with business requirements and available resources.
• Communicate objectives to the IAM team and lead process planning and design to meet those objectives.
• Coordinate resources to sustain Service Level Agreements (SLAs) and maintain 24/7 on‑call support for provisioning requirements that impact patient care.

• Identify application entitlements with Segregation of Duty (SoD) implications and develop provisioning protocols that mitigate risk.
• Identify applications and sensitive data requiring elevated provisioning care and ensure risk‑minimized provisioning practices.
• Ensure timely and complete termination processing in adherence to security and compliance requirements.

• Lead Root Cause Analysis (RCA) for IAM service shortfalls; develop corrective actions and support cross-functional issue resolution.
• Serve as the escalation point for customer frustrations and issues with elevated business or patient care impact.
• Ensure customer issues are fully resolved even when originating outside the IAM team.

• Participate in planning and coordination for enterprise initiatives involving identity or access changes, including reorganizations, acquisitions, divestitures, and RIFs.
• Maintain tools and processes that support efficient mass identity updates and bulk provisioning/deprovisioning.
• Support IAM components of system changes, mergers, or process transitions.

• Maintain team engagement scores that meet or exceed organizational averages through transparent communication and inclusive decision‑making.
• Provide coaching, feedback, and objective performance evaluations; document performance matters in accordance with policy.
• Oversee employee training development and ensure staff are equipped with current IAM skills and processes.

• Maintain a strong partnership with Internal Audit as a primary driver of continuous improvement.
• Provide required operational data and documentation to Internal Audit and support routine audits.
• Incorporate audit findings into process or technology improvements and maintain clearly documented policies and procedures.

• Collaborate with leadership on budget projections and manage IAM operations within allocated budgets.
• Provide succinct and accurate service, operational, and personnel updates to leadership.
• Recommend operational or service management improvements to enhance IAM efficiency and effectiveness.

Perform other duties as assigned.

• Education – Bachelor's degree in Information Technology or a related field, OR 10 years of…