Sr Systems Engineer

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers.

At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.

The Senior Systems Engineer is responsible for maintaining a functioning, secure, and efficient ecosystem for the end user s and server computing needs. The Senior Systems Engineer will develop software deployment packages, develop software patching plans and perform needed testing to determine stability and security prior to any deployments. The Senior Systems Engineer will act as an escalation point for the Support Operation Center (SOC) technicians and be responsible for engaging vendors when incidents cannot be resolved through internal controls.

This position will also function as Citrix subject matter expert. The Senior Systems Engineer shall be responsible for maintaining server and virtual desktop deployment, images, and will be responsible for aspects of hardware/software vendor relationships. Performs other projects and duties as assigned.

• Perform installation, configuration, migration, and maintenance of assigned technology.
• Manage backend system/application environment and ongoing operations.
• Troubleshoot software and/or hardware issues/failures and resolve alerts and perform remediation activities.
• Determine migration and upgrade impacts and diagnose/resolve complex technology/application errors.
• Assess software patches and create recommended patch list in compliance with standards.
• Ensure that all clients and servers have the latest first- and third-party security and critical patches and hotfixes.
• Develop and optimize pre- and post-patching process to ensure proper implementation without any outages.
• Test patches in a non-production environment and avoid business outages based on the lab results.
• Coordinate patch schedule with other teams such as patch team, infrastructure management, security operations, governance & risk. Communicate project and operational metrics.
• Assist in developing action plans, schedules, budgets, status and metrics reports as well as other management communications intended to improve the patch management program.
• Automate IT processes utilizing modern scripting languages and other automation tools.
• Develop processes and procedures related to systems/application administration.
• Create new and update existing OS images for systems.
• Resolve tickets escalated by the support operation center and classify cases according to their priority.
• Under direction of the architects, monitor relevant IT facilities, services, and systems as needed to maintain 7x24 service operation uptime.
• Build software deployment packages and maintain endpoint and server environment and processes.
• Maintain the Configuration Item database within the service management platform and generate accurate system baselines.
• Implement, operate, and support endpoint management systems for system builds, software deployment, inventory management, endpoint protection and encryption.
• Ensure all clients receive latest definitions and investigate all breaches.
• Manage and monitor Citrix system and its technologies, offering solutions to problems.
• Support and preserve the Virtual Desktop setup, which includes App Sense, Xen Desktop, Xen App, etc.
• Design and implement platform security.
• Provide technical assistance for all the servers, desktops, and services that apply to the business.
• Take full control and accountability for applying, implementing, maintaining, and examining the documentation of the Virtual Desktop Infrastructure.
• Perform after hours activities as needed.

• Must have excellent competency with patch management and other patching tools, as well as a solid understanding of industry best practices for patch management.
• Proficiency in scripting of packaged installation of patches, software and configuration changes.
• Knowledgeable of programming languages (JavaScript, Power Shell, Python, XML, and .Net).
• Exceptional knowledge of current Microsoft Server operating systems and as a MS365 enterprise…