Manager, Client Service

Job Location: Full Time – (Hybrid) Atlanta, NY, Norwalk, Boston

Drive impactful and profitable delivery for a major Kantar client, AT&T, by managing daily client communication, ensuring high-quality outputs, and partnering with internal teams to deliver exceptional insights that guide client decisions.

Serve as a day-to-day contact on AT&T programs, managing communications, expectations, timelines, and deliverables.

Build trusted relationships by demonstrating reliability, clarity, and a deep understanding of client goals.

Translate client questions into clear research needs, connecting them back to business challenges and Brand Performance frameworks.

Support Directors in strategic conversations, contributing early thinking, hypotheses, and storytelling direction.

Manage end-to-end delivery for recurring or moderately complex studies (e.g., brand tracking, imagery, segmentation-linked KPIs, funnels, equity diagnostics).

Ensure timelines, scope, and quality standards are met across each project phase—from design to reporting.

Partner with GDC PM teams, analytics, charting, and operations to coordinate study execution efficiently.

Perform high-quality checks on questionnaires, data, and deliverables; elevate risks early and propose solutions.

Lead the first rounds of report drafting and insight generation, synthesizing data into clear, actionable narratives.

Build compelling presentations and reporting materials, weaving together data, brand frameworks, and client context.

Identify meaningful patterns and thematic insights that answer client business questions.

Participate in client readouts, contributing sections of the story or leading portions as appropriate.

Support accurate scoping by informing Directors of risks, complexities, or scope changes.

Help ensure profitable delivery by tracking hours, anticipating overages, and partnering on mitigation plans.

Contribute to proposal development with input on methodology, timelines, and draft scopes.

Coach junior team members (Associates, Senior Associates) on analysis, story development, operations, and Kantar ways of working.

Foster a collaborative, positive, calm, and solutions-orientated team culture.

Engage with cross-solution partners (Creative, Analytics, Media, CX) to identify opportunities for integrated delivery when relevant.

3–5 years of experience in brand research, consumer insights, analytics, or related disciplines.

Strong understanding of quantitative brand measurement (brand equity, funnels, category drivers, segmentation, competitive dynamics).

Ability to manage multiple work streams and deadlines simultaneously.

Strong written and verbal communication, with emerging skills in insight articulation and client storytelling.

Comfort with data interpretation; strong attention to detail; ability to synthesize large data sets.

Skilled in PowerPoint and Excel; familiarity with BI tools (Power

BI, Tableau) is a plus.

Bachelor’s degree in Marketing, Psychology, Business, Social Science, or related field preferred.

Connect to Win: Collaborates effectively, builds trust with teammates and clients, and contributes to a positive team dynamic.

Builds Great Teams: Coaches juniors thoughtfully, shares process knowledge, and role‑models high quality standards.

Leads with Impact: Demonstrates ownership over work streams, brings proactive solutions, and strengthens client confidence.

Solves Problems Decisively: Anticipates risks early, recommends actions, and balances speed with accuracy.

Owns Commercial Success: Helps maintain margin discipline, understands scoping basics, and escalates commercial risks appropriately.

Drives Lasting Change: Continuously seeks smarter, faster ways of working and adapts well to new processes and technologies.

We provide a comprehensive, highly competitive benefits package, including:

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover…