Head of Digital Product, Consumer & Business Banking

Head of Digital Product, Consumer & Business Banking

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team.

With team members around the world, Candescent is an equal opportunity employer.

Candescent is a modern, API-first digital banking platform serving over 1,300 banks and credit unions, reaching more than 30 million users. Recently carved out from the digital NCR Voyix and now backed by Veritas Capital and Canapi Ventures, Candescent delivers cloud‑native digital banking solutions across onboarding, money movement, fraud, CRM, and branch experience. Its open, extensible platform powers secure, scalable innovation across consumer and business banking.

Candescent is on a mission to be the leading intelligent omnichannel platform for banks and credit unions of all sizes. The product strategy focuses on creating leading experiences powered by common platform capabilities. As Head of Digital Product – Consumer & Business Banking, you’ll be responsible for delivering industry‑leading digital experiences that drive acquisition, engagement, servicing, and loyalty for both retail and business banking customers.

You will own the end‑to‑end product vision, roadmap, and execution across digital journeys and features used by millions of banking customers daily. You’ll lead a team of 25 product managers across 21 teams focused on customer-facing innovation—partnering with platform teams to bring powerful, user-centric solutions to life.

• Product Vision & Strategy – Define the product strategy and roadmap for digital banking experiences for consumers, small businesses, and commercial users to achieve industry leadership.
• Prioritize Features – Drive measurable outcomes such as digital adoption, deposit & loan growth, engagement, retention, and satisfaction.
• Customer Experience Leadership – Champion seamless, intuitive, secure digital experiences across mobile, web, embedded, and agentic channels.
• Design Direction – Guide UX to ensure accessibility, personalization, and emotional engagement.
• Continuous Discovery – Lead user testing across personas and institutions.
• Core Journey Ownership – Lead digital innovation across core banking journeys including:
  • DIY service features for anything and everything
  • Dashboards and money movement
  • Spend management and alerts
  • Bill pay, transfers, external account linking
  • Business accounts receivables, accounts payable, and cash flow
  • Embedded onboarding, cross‑sell, and servicing
• Partnering Across the Ecosystem – Work closely with Engineering, Agile, Design, Product Ops, and Marketing to ensure launch readiness, internal alignment, and scalability.
• Financial Institution Collaboration – Gather feedback and prioritize product enhancements with customer success and implementation teams.
• Platform Coordination – Deliver robust, compliant, and secure features with the Platform and Integration teams.
• Commercial Readiness & Success – Support packaging and positioning of retail and business banking modules; collaborate with Sales, Marketing, and Pricing teams to ensure product‑market fit and differentiated messaging.
• Team Leadership – Lead, mentor, and grow a team of product managers and leads; foster a culture of empathy, velocity, cross‑functional collaboration, and outcome-driven product development.

• 15+ years of experience in digital product management, ideally in fintech, banking, or high‑scale SaaS.
• Proven leadership in building and scaling B2C and/or B2B digital platforms with a passion for elegant, secure, and compliant user experiences.
• Deep understanding of banking workflows, regulatory…