Site Reliability Engineer

Site Reliability Engineer (SRE)

Job Type: Permanent

The SRE will be responsible for ensuring the reliability, scalability, and performance of Hiscox US technology platforms. This role combines software engineering, systems administration, and operational excellence to deliver resilient services across cloud and on‑prem environments. You be a member on small team of SREs and collaborate with engineering, Dev Ops, and service management teams to implement best practices in automation, observability, and incident response.

• Reliability & Performance:
  Design and implement strategies to maintain high availability and performance of critical systems.
• Automation & Tooling:
  Develop and maintain CI/CD pipelines, infrastructure‑as‑code, and automated recovery processes.
• Incident Management:
  Act as escalation point for major incidents, participate in root cause analysis, and drive post‑mortem improvements. Participate in on‑call rotation.
• Monitoring & Observability:
  Implement advanced monitoring, alerting, and telemetry solutions to proactively detect and resolve issues.
• Capacity Planning:
  Forecast and manage infrastructure capacity to support growth and performance targets.
• Collaboration:
  
  Work closely with Cloud Engineering, Application Support, and Service Operations teams to reach reliability goals with business objectives.

• 5+ years in SRE, Dev Ops, or Systems Engineering roles, with at least 2 years in a leadership capacity.
• Strong experience with Azure, AWS, Kubernetes, Docker, and cloud‑native architectures.
• Proficiency in scripting and automation (Python, Bash, Power Shell).
• Expertise in CI/CD tools (Azure Dev Ops, Jenkins) and infrastructure‑as‑code (Terraform, ARM templates).
• Deep understanding of networking, DNS, and security principles.
• Familiarity with observability stacks (New Relic, Prometheus, Grafana, ELK, or similar).
• Excellent problem‑solving and communication skills.
• Strong Linux administration skills.
• Strong communication skills.

• Experience in financial services or regulated environments.
• Knowledge of ITIL practices and service management frameworks.
• Certifications:
  
  Azure Solutions Architect, AWS Certified Solutions Architect, Kubernetes CKA, or similar.

• Courage:
  Dare to take a risk
• Ownership:
  Passionate, commercial and accountable
• Integrity:
  Do the right thing, however hard
• Connected:
  Together, build something better
• Human:
  Clear, fair and inclusive

• Competitive salary and bonus (based on personal & company performance)
• 401(k) with competitive company matching
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
• Company paid group term life, short‑term disability and long‑term disability coverage
• 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
• Paid parental leave
• 4 week paid sabbatical after every 5 years of service
• Financial Adoption Assistance and Medical Travel Reimbursement Programs
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
• Company paid subscription to Headspace to support employees’ mental health and wellbeing
• Recipient of 2024 Cigna’s Well‑Being Award for having a best‑in‑class health and wellness program
• Dynamic, creative and values‑driven culture
• Modern and open office spaces, complimentary drinks
• Please note that this position is hybrid and requires two (2) days in our office weekly**

Salary range: $100-$140k

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And…