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Field Support Engineer _Atlanta, GA
Job in
Atlanta, Fulton County, Georgia, 30383, USA
Listed on 2026-03-12
Listing for:
Datum Technologies Group
Full Time
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
• Troubleshooting skills (hardware/software), Windows 10/11 workstations and peripheral knowledge.
• Basic Network/server and application knowledge (Office 365, Outlook, etc.).
- Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations.
- '-Provides service and customer support during field visits or dispatches.
- -Diagnoses errors or technical problems and determines proper solutions.
- -Produces timely and detailed service reports.
- -Documents processes.
- -Collects and analyzes performance data to provide technical assistance.
- '-Ties workflow to schedule.
- -Accurately documents solutions related to complex issues.
- -Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
- -Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
-Builds positive relationships with customers
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