IT Support Analyst

Our Client, a growing company in the entertainment and production space is looking for a hands‑on IT Support Analyst who enjoys solving problems, helping users, and keeping day‑to‑day IT operations running smoothly in a fast‑paced environment.

• Be the go‑to for end‑user support across Windows laptops, Microsoft 365, printers, and common peripherals
• Set up, deploy, and refresh laptops and desktops for new and existing employees
• Support user accounts, email setup, access changes, and offboarding
• Assist with conference room tech, AV setups, and collaboration tools
• Troubleshoot basic connectivity issues (Wi‑Fi, VPN, network access) and escalate when needed
• Track IT assets and keep tickets and documentation organized
• Provide occasional onsite support at nearby offices or operational sites

• 4–7 years in IT support, helpdesk, or desktop support roles
• Strong troubleshooting skills in Windows and Microsoft 365 environments
• Experience working with laptops, desktops, and standard office hardware
• A customer‑first mindset and clear communication style
• Ability to work independently and manage multiple requests
• Comfort with light physical tasks like moving or setting up equipment

• Exposure to device management or identity tools (e.g., Intune, Entra )
• Basic networking knowledge or familiarity with enterprise Wi‑Fi environments
• Experience supporting cloud‑based phone or collaboration platforms
• Background in multi‑site, field, or production‑style environments