Professional Services Manager II, Enterprise

Professional Services Manager II, Enterprise

Atlanta, Georgia, United States

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change.

Constantly grow as you work hard for a mission that matters at a company where you matter.

As a Professional Services Manager at Axon Enterprise, you will drive both pre‑sale and post‑sale initiatives for our product suite, including , Axon body‑worn cameras, and Axon Professional Services Packages. You will act as a Trusted Advisor, managing deployment and ensuring customers realize the full potential of our solutions.

• Location: US-based Axon hub sites (Atlanta, Boston, Denver, Scottsdale, Seattle, or Sterling metro areas) with up to 75% travel.
• Reports to: Manager of Professional Services.
• Pre‑Sale Support: Engage with corporate leaders, technology decision‑makers, and program managers to provide consulting, testing, evaluations, and deployment needs assessments.
• Post‑Sale Implementation: Plan, coordinate, and execute program implementations, ensuring seamless integration.
• Project Management: Oversee large or complex deployments, defining scope, meeting timelines, and managing stakeholder communications.
• Customer Interaction: Work with C‑Suite Leadership, Directors of IT, and Directors of Security to ensure successful adoption.
• Training & Documentation: Develop and deliver comprehensive training plans and materials; maintain detailed documentation of sessions and milestones.
• Customer Feedback: Document and communicate customer feature requests and issues to internal stakeholders.
• Collaboration: Partner with Sales, Customer Success, Finance, and Product Management for unified customer satisfaction.
• Tool Proficiency: Utilize Smartsheet and similar project management tools to manage timelines and resource allocation.

• BS/BA or equivalent knowledge and experience.
• Extensive experience in project management, including coordination and resource tracking.
• Experience implementing or leading an Axon body‑worn camera program.
• Understanding of software and hardware implementation, especially in SaaS environments.
• Proficiency in Smartsheet or similar tools.
• In‑depth knowledge of Axon products and digital evidence management systems (preferred).
• Experience working with corporate, retail, and security‑based organizations.
• Excellent written and verbal communication skills.
• Ability to work independently and collaborate across teams.
• Willingness to travel throughout North America, potential international travel.

• Competitive salary and 401(k) with employer match.
• Discretionary paid time off.
• Paid parental leave for all.
• Fitness programs.
• Emotional & mental wellness support.

The Pay:
Axon is a total compensation company; the starting base pay for this role ranges from USD 75,525 to USD 120,840, depending on geographic market and other factors. For more details on benefits and compensation, visit Axon Careers Benefits.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws—and empowering all of our employees to do their best work.

If you have a disability or special need that requires assistance during the application or recruiting process, please email  for accommodations.