Senior Manager CRM Solution Design

Senior Manager CRM Solution Design

Job Description:

The Senior Manager of CRM Solution Design plays a pivotal role in shaping and delivering Salesforce solutions across Sales and Service functions.

This role bridges strategic vision and hands-on execution, guiding solution design, enablement and ensuring successful implementation of CRM capabilities aligned with business goals.

The Senior Manager partners closely with stakeholders, developers, and project teams to define requirements, design scalable solutions, support adoption, and drive continuous enhancement of the Salesforce platform

• Lead, mentor, and develop a team of CRM/Salesforce experts, fostering quality, consistency, and professional growth.
• Support workforce planning, task allocation, and performance oversight for the team.
• Promote cross-team collaboration among business stakeholders, developers, administrators, and project managers.
• Design Salesforce solutions that align with business processes, follow best practices, and adhere to enterprise standards.
• Oversee solution configuration, testing, documentation, and deployment in partnership with technical teams.
• Contribute to the development and maintenance of global playbooks, business standards, templates, and methodologies.
• Ensure compliance with Salesforce governance, data policies, and design principles across delivered solutions.
• Assist in establishing processes that support consistent and scalable solution design across the organization.
• Work with project managers to contribute to project plans, timelines, estimates, and resource needs.
• Monitor platform usage and performance to identify enhancements, optimizations, and opportunities for automation.
• Communicate project updates, risks, and outcomes to stakeholders and senior leadership as required.
• Act as a liaison between business units and technical teams to align expectations and ensure solution success.
• Keep abreast of Salesforce innovations, releases, and industry trends to inform future design recommendations.

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Routes to Revenue

United States

Atlanta

Hybrid

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

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Learn more about DEI at Sage:

Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.