Customer Support Specialist​/Patient Technical Support

Title:Customer Support Specialist / Patient Technical Support
Location:Atlanta, GA(100% Onsite)
Duration:12

Months(Possibility of Conversion)
Pay Range:$23/hr to $26/hr (On W2)

We are looking for a “Customer Support Specialist / Patient Technical Support”to join one of our Fortune 500 clients.

Qualified candidates will join the SJM Remote Care Technical Support team in handling calls from patients and submitting orders for replacement equipment.

• Calls must be accurately logged and data accurately entered using prescribed tools and processes.
• Calls handled may be incoming or outgoing and proper handling of patient information is critical.
• Be able to exercise patience while working with patients/customers, multi tasking ability, and excellent customer service skills.
• Supporting Cardiomems group
• Technical support role
• Patients call in center
• Troubleshooting skills
• Listening and computer skills necessary.
• Candidates must have strong attention to detail

• 1-2 years exp or Associates with 3-5 exp will work
• Operational support background (sales/tech support) will work in lieu of medical exp
• Bachelor's preferred
• Can be high volume at times.
• Med background not necessary but preferred.
• Training and phone mentoring will be provided.

We are looking for the candidate who are eligible to work with any employers without sponsorship.

If you’re interested, please click Apply button