Lead SRE

** Job Type:
** Permanent
* * Build a brilliant future with Hiscox
**** Lead Site Reliability Engineer (SRE)
**** Role Overview:
** The Lead SRE will be responsible for ensuring the reliability, scalability, and performance of Hiscox US technology platforms. This role combines software engineering, systems administration, and operational excellence to deliver resilient services across cloud and on-prem environments. You will lead a small team of SREs and collaborate with engineering, Dev Ops, and service management teams to implement best practices in automation, observability, and incident response.
*
* Key Responsibilities:

**
* ** Reliability & Performance:
** Design and implement strategies to maintain high availability and performance of critical systems.
* ** Automation & Tooling:
** Develop and maintain CI/CD pipelines, infrastructure-as-code, and automated recovery processes.
* ** Incident Management:
** Act as escalation point for major incidents, lead root cause analysis, and drive postmortem improvements. Participate in on-call rotation.
* ** Monitoring & Observability:
** Implement advanced monitoring, alerting, and telemetry solutions to proactively detect and resolve issues.
* ** Capacity Planning:
** Forecast and manage infrastructure capacity to support growth and performance targets.
* *
* Collaboration:

** Work closely with Cloud Engineering, Application Support, and Service Operations teams to align reliability goals with business objectives.
* ** Leadership:
** Mentor junior SREs, set technical standards, and champion a culture of operational excellence. Define epics, user stories, gather requirements, identify dependencies and remove blockers
** Required

Skills & Experience:

*** 7+ years in SRE, Dev Ops, or Systems Engineering roles, with at least 2 years in a leadership capacity.
* Strong experience with
** Azure**,
** AWS**, Kubernetes, Docker, and cloud-native architectures.
* Proficiency in scripting and automation (Python, Bash, Power Shell).
* Expertise in CI/CD tools (Azure Dev Ops, Jenkins) and infrastructure-as-code (Terraform, ARM templates).
* Deep understanding of networking, DNS, and security principles.
* Familiarity with observability stacks (New Relic, Prometheus, Grafana, ELK, or similar).
* Excellent problem-solving and communication skills.
* Strong Linux administration skills
* Strong communication skills
*
* Preferred Qualifications:

*** Experience in financial services or regulated environments.
* Knowledge of ITIL practices and service management frameworks.

* Certifications:

Azure Solutions Architect, AWS Certified Solutions Architect, Kubernetes CKA, or similar.
** Hiscox Values:
** At Hiscox our spirit is in
** Challenging Convention
** and everything we do is guided by our Values.
* ** Courage:
** Dare to take a risk
* ** Ownership:
** Passionate, commercial and accountable
* ** Integrity**:
Do the right thing, however hard
* ** Connected:
** Together, build something better
* ** Human:
** Clear, fair and inclusive
** What Hiscox USA Offers:
*** Competitive salary and bonus (based on personal & company performance)
* 401(k) with competitive company matching
* Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
* Company paid group term life, short- term disability and long-term disability coverage
* 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
* Paid parental leave
* 4 week paid sabbatical after every 5 years of service
* Financial Adoption Assistance and Medical Travel Reimbursement Programs
* Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
* Company paid subscription to Headspace to support employees’ mental health and wellbeing
* Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
* Dynamic, creative and values-driven culture
* Modern and open office spaces, complimentary drinks
** Please note that this position is hybrid and requires two (2) days in our office weekly  
**** Salary range: $120-$175k
*** The actual salary for this position will be determined by a number of factors, including the scope,…