IT Manager

Hybrid (Onsite 1-2 days/wk)

Diversified Systems is searching for an IT Manager who provides leadership across multiple units, departments, and/or regions. The successful candidate will leverage their strong background in business operations, particularly in policy, procedure and governance processes. The IT Manager will perform Process & Governance Oversight and ensure all project requests comply with internal IT governance frameworks, security protocols, and regulatory standards. The manager will work with internal governance committees or boards to present projects for prioritization or approval.

The manager will maintain accurate and timely documentation for all reviewed projects and recurring products and services in accordance with audit and compliance requirements, organizes and maintains filing system, database, and records of Division s inventory of new and old rules and regulations. The selected candidate will maintain expert knowledge of applicable laws and rules, as well as applicable Division policies, and procedures and manage and ensure an accurate and timely process flow.

A minimum of three years work experience in the above capacity is required.

• Governance & Compliance Facilitation:
• Assist with the development, review, and maintenance of information technology policy and procedure documentation to ensure compliance with regulatory requirements and enterprise standards.
• Support information technology governance activities and committee operations by preparing meeting materials, documenting meeting minutes, and tracking action items.
• Collect, analyze, and report on information technology quality metrics to support decision-making and continuous improvement initiatives.
• Prepare clear, concise, and accurate written communications, summaries, and reports related to information technology governance, quality metrics, and policy activities.
• Facilitate communication and training related to information technology policy requirements, reporting resources, and compliance protocols.
• Assist with the escalation and documentation of suspected policy violations in accordance with established information technology procedures.
• Ensure all project requests comply with internal information technology governance frameworks, enterprise architecture standards, and applicable technology policies.
• Prepare projects for formal review by internal governance boards or steering committees based on project scale or impact.
• Support documentation of funding justifications, risk assessments, and policy compliance as part of the project intake package.
• Identify opportunities to improve the project intake and evaluation process.
• Assist in developing guidelines, templates, and training materials to help business users submit high-quality project requests.
• Draft new policies, procedures, guidance, and or regulations for management approval within assigned time frames.
• Project Intake & Review:
• Review project submissions to assess completeness, technical feasibility, and alignment with information technology strategy.
• Analyze project information to determine the nature and extent of customer requirements and concerns.
• Collaborate with enterprise architects and technical leads to validate technology selections and integration impacts.
• Demonstrate leadership through effective interpersonal skills, verbal and non-verbal communication, and active participation in departmental or organizational committees and work groups.
• Facilitate meetings with stakeholders to refine project scope, clarify requirements, and define expected information technology involvement.
• Serve as a liaison between business units and information technology teams to align expectations and communicate process timelines and outcomes.
• Serve as the primary information technology contact for reviewing project requests and technology proposals submitted by agency stakeholders.
• Assess technical feasibility, strategic alignment, and clarity of scope for incoming information technology project requests.
• Engage information technology architects, engineers, cybersecurity teams, and operations staff to validate solution integrity and compatibility with enterprise systems.
• Develop, maintain, and foster effective working relationships across multiple departments.
• Act as a liaison among multiple parties to identify and resolve issues.
• Communicate updates to department leadership regarding project timelines, changes, and additional requirements as needed.

• 3 years of experience developing, reviewing, and maintaining information technology policy and procedure documentation.
• 3 years of experience facilitating communication and training related to information technology policy requirements, reporting resources, and compliance protocols.
• 3 years of experience escalating and documenting suspected policy violations in accordance with established information technology procedures.
• 3 years of experience demonstrating a solid understanding of information technology governance,…