IT Support Analyst

Job Overview

Squire Patton Boggs is one of the world's strongest integrated legal practices. With over 1,500 lawyers spanning more than 40 offices across four continents, the firm is renowned for its local connections and global influence, delivering comprehensive legal services across North America, Europe, the Middle East, Asia Pacific, and Latin America.

We are currently seeking an IT Support Analyst to join our team located in Atlanta, GA. The IT Support Analyst is responsible for the quality of local technology service delivery. This position works co‑operatively with the Technology Services team and other areas of the Technology department and is responsible for the implementation, maintenance and support of PC‑based applications, mobile devices, infrastructure components, and telecommunications within the office, ensuring that local and firmwide systems are consistently delivered.

• Provides 1st and 2nd level end‑user support for PC‑related and telecommunications issues.
• Provides desk‑side support and other face‑to‑face support services for supported users, such as one‑to‑one advice, configuration services, clinics, and proactive maintenance services.
• Maintains an accurate and up‑to‑date audit of hardware for the office, including PCs, laptops, printers, and other hardware as directed. Assists with the administration and maintenance of automated asset tracking tools.
• Provides support for hardware, including PCs, laptops, peripherals, telephones, mobile devices, and printers. Provides hands‑on hardware support, physical deployment/installation and preventative maintenance.
• Ensures that internal and external users of conference rooms enjoy a professional, high‑quality technology experience. Manages conference room equipment including laptops, projection, video conference systems, wired and wireless networking, telephony, printing, digital signage, and ancillary A/V systems.

• Bachelor's degree or three to five years' experience of working with PCs and related peripheral material, or three to five years of help desk or training experience, or equivalent combination of education and experience.
• Experience working within a customer service environment.
• Knowledge of Microsoft Office.
• Knowledge of Microsoft Windows.
• Knowledge of desktop applications, preferably in a legal environment.
• Experience with PC‑based systems, mobile devices, remote access tools, and web conferencing solutions.
• Strong communication skills and teamwork.

We offer excellent benefits, competitive compensation and the opportunity to work in a professional, collaborative work environment.

Squire Patton Boggs is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non‑discrimination policy applies to all aspects of employment.