Client Engagement Manager

Overview

Join a fast-growing healthcare IT Managed Services Provider that partners with healthcare organizations to deliver secure, reliable technology solutions. We’re looking for a Client Engagement Manager (CEM) to strengthen client relationships, drive service adoption, and ensure long-term satisfaction and retention.

Serve as the strategic link between our technical teams and client leadership, aligning business goals with IT delivery and ensuring every engagement delivers measurable outcomes.

• Serve as the primary point of contact for assigned clients, building trusted relationships with executives and operational leaders.
• Develop and execute client engagement plans that align our services with each organization’s business objectives.
• Lead quarterly and monthly business reviews (QBRs/MBRs), using data and insights to demonstrate value and ROI.
• Monitor client health and engagement metrics; proactively address risks to satisfaction or retention.
• Partner cross-functionally with technical, support, product, and operations teams to ensure seamless delivery.
• Coordinate and resolve major client issues, balancing urgency with professionalism and maintaining positive client sentiment.
• Collaborate with sales to identify growth opportunities (without a sales quota).
• Act as the voice of the customer, sharing structured feedback and insights with internal stakeholders to influence product and service improvements.

• Proven experience managing client relationships in a service-driven environment (e.g., healthcare, IT services, SaaS, or MSP).
• Strong business acumen and the ability to connect technology solutions to client outcomes.
• Skilled communicator able to translate technical information into business impact for diverse audiences.
• Experience using data and metrics to tell a compelling story in executive business reviews.
• Excellent interpersonal, organizational, and problem-solving skills.
• Bachelor’s degree in Business, IT, Communications, or a related field.
• Availability to travel to client locations as needed.

• Be a trusted strategic partner to healthcare clients whose technology directly impacts patient care.
• Work alongside technical experts and leadership teams in a collaborative, solutions-oriented environment.
• Shape the client experience end-to-end—no quotas, just meaningful relationship and results ownership.
• Competitive salary, full benefits (medical, dental, vision, life, disability, 401(k) match), and paid holidays.