IoT Software Implementation Manager - Atlanta, GA; Hybrid

Overview

By combining state-of-the-art data science techniques, cutting-edge Internet of Things (IoT) technologies, and Software as a Service, we enable a more connected, intelligent and efficient supply chain. We’re creating value from massive, connected data. Our unmatched insights illuminate more than 300,000 supply chains, more than a million customers and partners, and over 300 million physical assets that are constantly on the move around the world.

CHEP is a Brambles / BXB Digital company, the global leader in supply chain logistic solutions operating through the CHEP brand. Brambles Limited is listed on the Australian Securities Exchange (ASX) and has its headquarters in Sydney, Australia. Operating in more than 60 countries, with its largest operations in North America and Western Europe, we employ more than 14,500 people and owns over 550 million pallets, crates and containers through a network of approximately 850 service centres.

IoT Implementation Manager is responsible for driving successful deployment and adoption of digital solutions, ensuring seamless configuration, onboarding, training, and ongoing optimization in the field. This role is critical to enabling customer success and delivering measurable value aligned with our Illuminated Supply Chains strategy.

The IoT Implementation Manager will lead user onboarding, including model requests and system configuration, and provide hands-on training to promote product and process adoption. They will embed best practices and monitor value realization while continuously identifying opportunities for account growth and process improvement. By fostering strong customer engagement and refining implementation workflows, the Implementation Manager ensures solutions deliver maximum impact and long-term adoption.

• Lead and execute the full implementation lifecycle of digital solutions, from scoping through post-deployment support.
• Ensure accurate setup and configuration of devices, BRIX models, and SaaS platforms to meet business and customer requirements.
• Deliver onboarding, training, and hypercare to ensure customers achieve adoption and value realization.
• Monitor solution performance, ensure data accuracy, and provide actionable insights to optimize operations.
• Iterate on ways of working to drive consistency, efficiency and scalability in deployments; identify and implement process enhancements to reduce deployment cycle time and improve customer experience.
• Provide remote and on-ground support for customer testing and survey activities.
• Collaborate with customers, product teams, and commercial teams to ensure alignment and clear communication.
• Recognize opportunities for solution expansion and contribute to account development strategies.
• Address challenges and drive problem solving to deliver value and success in complex environments.

• Exceptional ability to communicate and foster positive business relationships.
• Technical skills related to the product or service (SQL, Reporting).
• Accountability and personal organization are essential.
• Experience in managing a diverse group and training each according to company standards.
• Knowledge of the logistics industry is preferred.
• Strong project leadership experience with a proven track record in delivery.

• Proven work experience of 2 - 5 years as an Implementation Manager, Customer Success Manager or similar role in a SaaS business, with a track record of driving customer adoption.
• Deep understanding of SaaS/IoT solution offerings.
• Experience promoting value through customer experience and understanding current software functionality to drive continuous improvement.
• Ability to troubleshoot basic issues faced by end users.
• Expertise in achieving customer delight through technical and interpersonal skills, positive attitude and strategic thinking.

• Technical: Python, Excel, Hive SQL, SQL, PySpark, Reporting tools and Visualization tools.
• Personal: Passionate, energetic, proactive, effective communicator, solution-driven, customer-focused, independent, hands-on, analytical, result oriented, relationship builder, team leader, team player, strategic & critical thinker, quick learner, collaborative.

The salary range for this position is $86,000 to $118,000 / year. Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided.

If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy. Depending on the position offered, other forms of compensation may be part of a total offering beyond medical & retirement benefits and may include other monetary incentives.