Mgr, AI Products & Innovation

Overview

The Artificial Intelligence (AI) Projects and Innovation Manager is needed within the Georgia Power Customer Experience (CX) organization to lead data-driven AI/ML solutions that enhance customer experiences and meet internal client needs. The role leads a newly formed team responsible for engaging CX business units, fostering an AI-ready culture, testing innovative approaches in POC or pilot settings, ushering successful solutions into production, and managing large-scale AI-based CX products (similar to RAMP, SPEAR, CLAI in Power Delivery).

• Engage CX business units to understand business needs and assess whether AI can be a potential solution.
• Push a data-driven culture within CX by facilitating AI literacy and readiness initiatives.
• Test innovative approaches using traditional and/or Generative AI in Proof-of-Concept (POC) or pilot project settings to solve CX client needs.
• Assist with ushering successful POC/pilot solutions into production for long-term client use.
• Manage large-scale AI-based products developed for the CX organization (similar to RAMP, SPEAR, CLAI in Power Delivery).

Education

• Bachelors Degree in Engineering, Analytics, Data Science, Statistics, Computer Science, Mathematics, Econometrics, Economics, Business Administration or related fields required.
• Masters Degree or above in any of the above fields is highly preferred.

Knowledge/Experience/Skills

• 5+ years of experience in data management, advanced analytics, or a related field, with a proven track record of managing and implementing data and analytics solutions
• 2+ years of managing analytics teams preferred
• Technical
  
  Skills:
  
  Solid understanding of relevant data analytics and AI programming languages, such as Python, SQL, R, SAS, etc.
• Understanding of cloud technologies, such as Databricks and Azure, highly preferred.
• Working knowledge of industry accepted predictive modeling techniques (e.g. Decision Trees, Neural Networks, and Linear Regression) preferred
• Working knowledge of innovative modeling techniques (e.g. Deep Learning, Transformers, LLMs) and Gen-AI/agentic AI preferred
• Project Management:
  Strong project management skills, with the ability to effectively manage multiple projects concurrently and with various stakeholders.
• Familiarity with Agile project methodologies preferred.
• Proficiency in researching trends in AI and analytical methods to assess opportunities for implementation.
• Excellent verbal and written communication skills, with the ability to effectively engage with stakeholders at all levels, particularly executive leadership, and to translate highly complex information into practical terms for non-technical audiences.
• Demonstrated leadership abilities, with experience in leading cross-functional teams and managing vendor relationships.
• Prior experience in a Customer Service, Sales & Marketing, Customer Experience, or related organization a plus.
• Prior experience in a utility a plus.

The successful candidate will demonstrate the core values of Safety First, Intentional Inclusion, Superior Performance, and Acting with Integrity.

• Selfless servant leadership
• Dedicated to the growth of others
• Continual desire to learn and stay abreast of enhancements in the field of AI
• Customer- and client-centric
• Results- and detail-oriented
• Strategic thinker with an ability to connect the dots between problems and solutions
• Committed to building and maintaining constructive partnerships with business partners
• Works well with others
• Acts with speed and decisiveness

Specify major duties performed by the job and % of time spent on duties.

• Leading the AI Projects and Innovation Team (60%)
• Designing and implementing innovation strategies that align with Southern Company’s, Georgia Power’s and CX’s strategic goals, ensuring a clear roadmap for transformative growth
• Leading direct reports and providing strategic guidance on a day-to-day basis
• Staying abreast of the latest trends, developments, and emerging capabilities within the AI, data, and analytics spaces to continually drive innovation within the team
• Removing technical and non-technical…