Optical Network Engineer

Overview

We are seeking an experienced Optical Network Engineer on a 12-month initial contract, working on-site to support the deployment and migration of optical transport infrastructure.

Responsibilities include the remote turn-up, commissioning, and testing of Ciena 6500, RLS, and associated transport equipment, including shelf commissioning and service provisioning, establishing end-to-end route continuity, performing BER testing, and running validation scripts to identify and resolve system clean-up items.

• Perform advanced provisioning and troubleshooting activities, and software upgrades on newly installed equipment.
• Work remotely, with field technicians to ensure sites are turned up and tested.
• Work remotely with field personnel to troubleshoot issues preventing route turn up and test.
• Run scripts to pull information needed for the Network Validation team to assess any system clean up items that need to be remotely corrected.
• Work remotely, with field technicians, if necessary, to correct any system clean up items identified by the Network Validation process.
• Remotely turn up a 1-hour BERT and run final scripts.
• Work closely with the Project Management team and provide them with technical advice as needed.
• Resolve complex technical problems and escalate issues to the next level of support when necessary.
• Responsible for the administration of deployment project documentation, including daily status reports, project closing documents, and engineering document updates.
• Responsible for the collection, validation, and submission of network test records.

• Advanced knowledge of one or more major Ciena product lines (Ciena 6500, RLS); product knowledge is essential.
• Strong understanding and experience troubleshooting photonic layer, including EDFA and Raman amplification.
• Knowledge of routers and L2/L3 networking is preferred.
• Experience with Site Manager and network troubleshooting tools (onboard OTDR, TDS).
• Ability to perform advanced provisioning and troubleshooting activities, as well as network software upgrades.
• Knowledge and experience to direct other technicians during live traffic maintenance window activities, and to provide mentoring and instruction to trainees and peers.
• Work independently from a remote location, without direct supervision, collaborating as part of a team to meet business objectives.
• Must have excellent written and verbal communication skills.
• Ability to work in a collaborative environment.
• Technical Degree or bachelor’s degree (CS, EE), or relevant equivalent work experience.
• Min 7+ years working with field deployment team and service partners is desired.
• Familiarity with various North America customers, specifically in the realm of network deployment or Network Operation Center (NOC) support.
• Previous network turn up and test support experience on Ciena products.
• Ability to diagnose, troubleshoot and debug complex system level issues.
• Excellent organizational, interpersonal skills and problem-solving skills.
• Team player. Must be able to work well in a collaborative team environment that promotes sharing of knowledge and experiences.
• Experience in providing technical support; preferably through an equipment vendor.