Senior Technical Support Engineer | Heredia - Costa Rica; Office

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on‑premises, in the cloud, and at the edge.

Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design, and our culture.

As a Senior Technical Support Engineer at Cohesity, you will work within our Customer Support organization, supporting and resolving data protection issues on traditional platforms and databases. We are seeking passionate technical support engineers who possess deep technical expertise, excellent troubleshooting experience, outstanding customer service, and great communications skills.

You will work with other engineers from our global team to ensure our customers receive the highest level of support possible!

English Fluency is

Required:

Effective spoken and written business communication skills are needed for business communications such as support calls, technical customer conversations, technical documentation, correspondence, presentations, negotiations, socializing and meetings.

Our Sr. TSE opportunity will require working staggered days covering the weekends under flexible schedules (Tuesday to Saturday OR Sunday to Thursday).

• Responsible for deployment, maintenance and operations on Cohesity clusters deployed worldwide.
• Develop scripts and framework for automating repetitive tasks.
• Debug issues with backups on Microsoft Hyper‑V, VMware vSphere and Linux KVM hypervisors.
• Provide support on clusters deployed in cloud platforms like Amazon Web Services, Microsoft Azure and Google Cloud Platform.
• Write scripts using bash or python for log capture and analysis on large clusters.
• Proactively monitor and manage the availability of clusters and associated applications.
• Perform performance analysis, tuning and provide recommendations on issues and suggest cluster expansion if required.
• Define and lead changes to the Cohesity Data platform to product engineering teams based on feedback from deployments.
• Provide support for issues pertaining to Powershell cmdlets and RESTful APIs and provide scripts for automating tasks on Cohesity Data Platform.
• Work on debugging and resolving technical issues with the CentOS Platform.

• Bachelor's degree with 8+ years of experience or Master’s degree specializing in storage, networking or virtualization.
• Demonstrated fluency in English.
• Experience with Python, Bash or Powershell.
• Deep understanding of Linux platform and ability to identify and resolve issues with the Linux kernel associated with storage, networking, compute and memory.
• Ability to analyze system diagnostics and clearly articulate issues.
• Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash.
• Experience with remote file access protocols, including NFS, SMB (CIFS).
• Strong experience with storage-related concepts, including virtualization and data protection (e.g. VMware, Comm Vault, Symantec, EMC, Net App).
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.

• Experience working with a distributed file system.
• Performance analysis experience.
• Experience debugging complex, serialized, multi-threaded code.

Equal Employment Opportunity Employer (EEOE) Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality,…