Business Systems Analyst

Hiring Department:
Department of Atlanta Information Management (AIM)

General Description and Classification Standards:

City of Atlanta is seeking a detail-oriented and strategic Business System Analyst (BSA) to support the analysis, design, configuration, implementation, and maintenance of multiple software applications that enable critical governmental operations. This role bridges the gap between business needs and technical solutions.

The Business Systems Analyst analyzes complex business problems to be solved with automated systems. This is an experienced professional level capable of carrying out most assignments typical of the profession with limited guidance or review. This level would be considered a promotional level and attainable by any incumbents in a work group who demonstrate the necessary knowledge, ability and performance. This role may be the only professional in this specialty in a work group.

Supervision Received:

Performs work under general supervision with review and advice from manager or a senior level.

Essential Duties and Responsibilities:

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive.

• Analyze business problems to be solved with automated systems.
• Provides technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements.
• Configure system settings and options.
• Plan and execute business unit, integration and acceptance testing.
• Provide prompt responses to customer issues and service requests.
• Resolve application configuration/permissions/technical issues impeding customers from performing their duties.
• Escalate issues to other IT resources and/or external vendors as needed.
• Provide clear/timely communication to customers re: issues and service requests.
• Create specifications for systems to meet business requirements.
• Design details of automated systems.
• Maintain documentation repositories to ensure knowledge sharing.
• May provide consultation to customers regarding automated systems.
• May perform other duties as assigned.

Decision Making

Performs work under general supervision with review and advice from manager or senior level.

Leadership Provided

Informal or review. May be informal team leader or may review work of less experienced professionals or support staff.

The above statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the work requirements of the position. COA may change the specific job duties with or without prior notice based on the needs of the organization.

Knowledge

Skills and Abilities:

• Extensive knowledge of concepts, processes, and tools of profession.
• Strong knowledge of system development life cycle.
• Understanding of principles and practices of effective team collaboration and conflict resolution.
• Knowledge of relationship of professional discipline among related organizations and functions.
• Well-developed technical skills within profession.
• Skills in organizing, evaluating, and presenting proposals.
• Ability to plan and carry out virtually any typical assignment within professional area.
• Ability to train others.
• Ability to build effective relationships within the organization.
• ERP work experience preferable with Time Clock Plus (TCP) time clocks, SQL data, Oracle Time & Labor (OTL), Docusign, Adobe Enterprise, SharePoint, Service Now, Power BI and other reporting tools, Chatbot, MS Dynamics, Office 365.

Minimum Qualifications:

Education and Experience

• Bachelor’s Degree in Business, Computer Science, or related (Additional years of experience may be considered as a substitute for the required degree on an exceptional basis, with a minimum of six (6) years of professional related experience)
• Two (2) years of related work experience.

Licensures and Certifications – None.

Preferred Requirements:

• Master's degree in Business, Computer Science, or related field.
• Microsoft certifications are a plus.

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully.…