Market Support Team Member

About Us:

Seventh Wave Refreshments
, established in 2020, is a rapidly growing company dedicated to bringing joy to workplaces across Atlanta. With a strong customer base and a mission to deliver exceptional service, we are looking to expand our team with dedicated and passionate individuals.

The Market Support Team Member role provides operational and technical support for all micromarket locations. This position focuses on field execution, customer service, and product presentation. This team member plays a vital role in ensuring each market is fully stocked, visually appealing, and technically functional, while supporting company standards for quality and performance.

• Perform market inventory counts and maintain accurate product records.
• Execute market installations, including kiosk setup and product placement.
• Provide route coverage and holiday support as needed to maintain service continuity.

• Deliver first-line technical support for kiosks and associated technology.
• Identify and escalate unresolved technical issues to the Micromarket Support Lead.
• Execute re‑plannograms and ensure accurate product placement.
• Conduct tastings and product demos to support sales and customer engagement.
• Maintain cleanliness, organization, and presentation of market spaces.

• Collaborate with the Market Support Lead and other team members to ensure operational consistency.
• Provide feedback on field performance, market conditions, and customer needs.

• High school diploma or equivalent required; some college preferred.
• 1–3 years of experience in retail, food service, or micromarket operations.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills.
• Technical aptitude for troubleshooting kiosk systems and related equipment.
• Valid driver’s license and reliable transportation required for travel to market sites.