Senior Software Engineer - Conversational Designer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Capgemini is a global business and technology transformation partner, helping organizations accelerate their digital and sustainable transition. With over 340,000 employees in more than 50 countries, Capgemini delivers end‑to‑end services and solutions, leveraging its strengths from strategy and design to engineering, fueled by capabilities in AI, generative AI, cloud, data, and deep industry expertise.

Capgemini’s award‑winning Google practice is looking to hire a full‑time Conversational Designer (Manager level) across multiple locations. We are open to considering candidates willing to work hybrid from either of the locations:
Chicago, Dallas, New York, New Jersey, Nashville, or Atlanta.

• Knowledge of telecom‑specific challenges such as call routing, number portability, and service provisioning.
• Experience with analytics tools for conversational performance tracking.
• Familiarity with agile methodologies and design thinking.
• Strong understanding of GCP architecture and services relevant to CCAS.

• 10+ years of experience, including 3+ years of designing conversational interfaces or virtual agents, preferably in the telecom domain.
• Experience with Dialogflow CX, including flow design, fulfillment, and testing.
• Proficiency in Python for developing webhook services and automation scripts.
• Experience with webhooks, RESTful APIs, and backend integration patterns.
• Familiarity with telecom systems such as CRM, billing platforms, and IVR.
• Hands‑on knowledge using Gen AI, Playbooks & CCAI Insights.
• Experience with Speech‑to‑Text, Text‑to‑Speech, and Agent Assist.
• Google Cloud certifications (e.g., Professional Cloud Developer, Contact Center AI specialization).

• Flexible work.
• Healthcare including dental, vision, mental health, and well‑being programs.
• Financial well‑being programs such as 401(k) and Employee Share Ownership Plan.
• Paid time off and paid holidays.
• Paid parental leave.
• Family building benefits like adoption assistance, surrogacy, and cryopreservation.
• Social well‑being benefits like subsidized backup child/elder care and tutoring.
• Mentoring, coaching and learning programs.
• Employee Resource Groups.

The base compensation range for this role in the posted location is $76,200 - $187,740. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting.

This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction, including but not limited to geographic location, education and qualifications, certifications and licenses, relevant experience and skills, seniority and performance, market and business consideration, and internal pay equity.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity or expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. Capgemini also participates in the Partnership Accreditation in Indigenous Relations…