Product Manager, Reservations Technology

Overview

How you'll help us Keep Climbing (overview & key responsibilities)

The Employee Experience Technology team within Reservations and Customer Care is seeking a Product Manager to lead the strategy, roadmap, and execution of employee-facing digital solutions that drive operational efficiency, enhance overall platform usability, and enable data-driven decision-making. This role bridges business needs, technology capabilities, and user insights to deliver high-value products in an Agile environment. The ideal candidate is a collaborative problem-solver, skilled facilitator, and strong communicator who thrives in a cross-functional setting.

Success in this role will be measured across multiple dimensions, including specialist satisfaction, effective stakeholder and vendor management, and improved efficiency across key platforms within the RES Technology ecosystem. The Product Manager will also advocate for appropriate change-management strategies to ensure specialists are prepared for upcoming enhancements and can complete critical workflows with minimal disruption.

Responsibilities include, but are not limited to: leading one or more strategic initiatives, developing key strategies, detailed plans, and measurable outcomes; mapping and road mapping processes; coordinating across divisions; and conducting the analyses and research required to define strategy and quantify results. Successful candidates will demonstrate a strong instinct for customer and employee experience, bring creativity to problem-solving, and possess the ability to be proactive and anticipate change.

Summary of Responsibilities (not comprehensive):

• Define and own the product vision, strategy, and roadmap for employee-facing applications

• Translate business objectives, user insights, and organizational priorities into clear product goals and measurable outcomes, expressed as features, user stories, and testing criteria as needed

• Manage end-to-end product lifecycle activities, including understanding business problems, identifying specialist needs, developing optimal solutions, and leading business readiness and change-management efforts

• Identify opportunities to streamline workflows, automate processes, and enhance the employee experience

• Apply Agile best practices while partnering with Information Technology teams to organize and prioritize the sprint backlog and balance stakeholder requirements

• Collaborate with Scrum teams to plan sprints, refine requirements, and ensure timely, high-quality delivery

• Lead discovery sessions and design reviews to clarify requirements, gather feedback, and drive alignment across operations, technology, analytics, and other business units

• Ensure readiness plans, training materials, and support models are in place to enable successful implementation

• Identify, communicate, and recommend solutions that reduce costs, increase revenue, improve customer and employee satisfaction, and enhance operational efficiency

• Provide clear and timely status updates to stakeholders, sponsors, project managers, and other key partners

• Serve as the business owner for ongoing product maintenance, including incident tracking, troubleshooting, and continuous improvement

• Maintain relationships with external vendors related to product services, issue resolution, and future enhancements

• Mentor and guide team members on product management, ownership responsibilities, and Agile best practices

• Partner with stakeholders across Reservations and cross-divisionally—including Information Technology, Reservations Strategy, Enterprise Solutions, and Human Resources—to evaluate solutions, share best practices, and collaborate on enterprise-level opportunities

• 5+ years relevant work experience as a Product Owner, Product Manager, and/or similar role

• Strong understanding of Agile frameworks (Scrum, Kanban, SAFe)

• Data literacy, including comfort interpreting KPIs, operational data, and user insights

• Strategic thinking and creative problem-solving skills with the ability to translate data into a logical and actionable story

• Strong written and oral communication skills with the ability to…