Project Manager​/Business Analyst; ETS | Temporary

Overview

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.

The Project Manager/Business Analyst (Hybrid) provides essential support in managing IT Optimization requests and pre-project planning, cleaning and organizing data, and ensuring business processes are well-documented and prepared for prioritization and decision-making. This role combines traditional business analysis responsibilities with hands-on coordination and project management activities, supporting multiple teams across systems including Censinet, Service Now, Kinetic, and Emory Express. The individual in this role will lead and support efforts to clean, validate, and standardize data;

manage communication with stakeholders to fill gaps in information; and maintain documentation that supports process improvement and prioritization work. This role is critical to reducing the burden on operational teams, improving data reliability, and ensuring smooth project execution. This position requires strong organizational skills, excellent communication abilities, and a proactive mindset toward identifying issues, coordinating activities, and driving progress.

Multiple stakeholders across the organization have highlighted significant issues with incomplete and inaccurate optimization request data, missing vendor details, and manual cleanup burdens affecting departmental efficiency. This hybrid Project Manager–Business Analyst role fills a critical need by:

• Centralizing and standardizing data cleanup efforts.

• Identifying missing fields and coordinating with requesters to fill gaps.

• Documenting current state request information to support optimization prioritization efforts.

• Helping merge and deduplicate spreadsheets for improved accuracy.

• Reducing manual workload for operational teams.

By combining project coordination with business analysis and data validation expertise, this role ensures that cleanup, documentation, and prioritization work progresses efficiently and consistently.

• Collects missing IT Optimization information and requirements by engaging directly with requesters, vendors, or internal partners.

• Analyzes request data in organization’s systems that include:
  Censinet, Kinetic, Service Now, and Emory Express.

• Identifies gaps, inconsistencies, and bottlenecks in current data mapping that prevents request prioritization.

• Supports documentation of the current state that includes priority mapping document, process maps, data flows, and decision points.

• Helps identify opportunities for process improvement and standardization.

• Coordinates request collection activities across systems ensuring cleanup, data validation, and documentation efforts are efficient and productive.

• Creates, manages, and updates project efforts, timelines, and task lists.

• Tracks progress on cleanup and remediation initiatives and reports status to leadership.

• Ensures assigned work activities remain on schedule, escalating risks or delays as needed.

• Facilitates meetings with customers, and ensures data collection and follow-up actions are completed.

• Supports prioritization of tasks and requests across teams.

• Cleans up data across multiple systems by identifying missing fields, correcting inconsistencies, and validating information in comparison to collected customer data.

• Helps deduplicate and merge spreadsheets, ensuring accurate and consistent data.

• Works with stakeholders to align data across platforms and resolve discrepancies.

• Tracks common data issues and recommends steps to reduce recurring problems.

• Ensures data accuracy for prioritization, reporting, and leadership dashboards.

• Acts as a centralized point of coordination for cleanup and validation activities.

• Communicates clearly with requesters to obtain missing or corrected information.

• Prepares summaries, documentation, and updates for leadership.

• Partners with technical teams, business…