Associate Infrastructure Engineer

Overview

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Regular or Temporary:
Regular

Language Fluency:
English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

We are seeking a highly skilled Windows Server Engineer to join our Infrastructure & Operations team. The ideal candidate will have deep expertise in the Windows Server Operating System, strong Power Shell scripting abilities, and hands on experience performing in place upgrades and standardized server build procedures. This role requires a detail oriented engineer passionate about automation, system reliability, and delivering high quality platform services.

For this opportunity:
Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

This position is office-centric 5 days a week in one of the following offices:
Greensboro, NC;
Atlanta, GA;
Charlotte, NC;
Raleigh, NC;
Richmond VA or Wilson, NC.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for moderately complex issues.
• Performs programming and debugging activities.
• Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
• Analyzes and observes trends with technical issues and provides input to developing long-term improvements.
• Documents all relevant end-user interactions and steps taken to resolve incidents.
• Has occasional contact with end-users.
• Communicates status of issue resolution to internal customers.
• May engage and manage external vendors.
• Applies an understanding of key business processes and practical experience to solve a range of straightforward problems.
• Analyzes possible solutions using experience, judgment and precedents.
• Works under moderate supervision.

• Bachelor's degree and two years of experience in application support or development or an equivalent combination of education and work experience.
• Knowledge in information systems and ability to apply that knowledge in practice.
• Ability to manage competing priorities.
• Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents.
• Experience participating in IT projects.
• Ability to communicate complex information in straightforward situations.

• Bachelor's degree and three years of experience.
• Banking or financial services experience.
• 3 to 5+ years of hands‑on experience administering Windows Server OS in enterprise environments.
• Strong proficiency in Power Shell scripting for automation and systems administration.
• Demonstrated experience performing in‑place upgrades and system migrations.
• Solid understanding of server build standards, imaging, and lifecycle management.
• Experience with Nutanix (AHV, Prism, cluster management).
• Exposure to infrastructure automation frameworks (e.g., DSC, Ansible, Terraform).
• Experience with Service Now for incidents, change, problem, and CMDB processes.
• Understanding of virtualization technologies (Hyper‑V, VMware).
• Experience managing and support Windows Server environments (2012 R2–2022).
• Strong…