Implementation Consultant

Overview

As an Implementation Consultant, you will provide consulting and software implementation services to our customers on Sage HCM software, including support to other software via integration. You implement software with minimal guidance or supervision. You have had meetings with clients, identified requirements, and translated them to software solutions. You’ve managed clients and set expectations. You’ve got monthly billable hours – hitting all the minimums!

• Deliver services to customers following our Project Delivery Methodology and utilizing our service delivery tools while adhering to project plans and staying within a project’s scope (as defined in the signed Statement of Work).
• System Setup & Configuration:
  Design, configure, and validate key HCM components including Company Setup, Payroll & General Ledger Mapping, Tax Configuration, Time Off Plans, Workflow Management, Security Roles, Position Management, and Time & Expense Tracking.
• Business Process Alignment:
  Collaborate with clients to map existing HR and payroll processes into Sage HCM, ensuring optimal configuration and alignment with compliance requirements and organizational policies.
• Support data migration for customer legacy systems, including performing data import template reviews, identifying/resolving population errors, and loading data via the Sage HCM user interface.
• Training & Troubleshooting:
  Deliver hands-on training sessions and troubleshoot software issues to guide clients in using the software effectively.
• Integration Support:
  Collaborate with integration teams to connect Sage HCM with external systems (e.g., accounting, benefits, or timekeeping platforms), validate data flows, and ensure system interoperability as needed.
• Project Communication:
  Complete assignments on time and provide regular status updates to Project Managers and customers.
• Stay current on the latest software features and enhancements released quarterly by Product Management.

• 5+ years of experience delivering professional consulting or implementation services for HCM, ERP, or financial management software (Sage Intacct or other ERP experience is a plus).
• Strong understanding of HCM setup principles—including organizational structures, payroll taxation, benefits administration, and time management.
• Proven experience conducting client discovery sessions, performing software configuration, and guiding end users through implementation and adoption, and administrative-level training.
• Exposure to multiple industries such as non-profit, construction, government, and service-based organizations, with an understanding of unique payroll and compliance requirements.
• Demonstrated ability to manage multiple client projects simultaneously, meet deadlines and utilization goals while maintaining high customer satisfaction.
• Experience implementing SaaS-based software and a passion for technology, process, and automation, with a strong focus on client success.
• Advanced analytical, communication, and problem-solving skills.
• Bachelor’s degree in Business, Accounting, HR Management, or a related field (MBA or CPA a plus).

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably).
• Comprehensive health, dental and vision coverage.
• 401(k) retirement match (100% matching up to 4%).
• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).
• 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date.
• 5 days paid yearly to volunteer (through Sage Foundation).
• $5,250 tuition reimbursement per calendar year starting 6 months after hire date.
• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).
• Library of on-demand career development options and ongoing training offerings.